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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the cleanliness and the courteous staff at check in, however they checked me in the wrong room, while I was in bed someone tried to enter my room with a key twice because of double booking the room. There was no hot water for a shower in either of the two rooms that they placed me in. I do intend to go back to that location.
Business response:
Thank you for your review. We want to apologize for the accidental interruption from another guest. We will address this matter with our team to ensure it is not repeated, and we very much appreciate you bringing this to our attention. We have also asked the appropriate team to check the water temperature. We hope you will change your mind and give us another opportunity to provide you with the excellent hospitality for which we are known. Sincerely, Hotel Management
This was one of the worst places EVER!! There are signs everywhere that say NO SMOKING. However, our room reeked of smoke. This caused a flare up of my allergies. My clothes smelled of smoke after being there one night. The ad on Expedia said, in several places, FREE AIRPORT SHUTTLE. Nope! The young lady at the desk was very puzzled and said they don’t have that service. We paid $55 for a ride to the airport. The towels were paper thin. We asked for new clean towels, they were out! Faucet in the shower leaked non stop. Trash... read more
Business response:
Thank you for your review. We sincerely apologize for the issues you encountered during your stay and regret the inconvenience caused. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. On rare occasions, we have guests who do not adhere to the property rules concerning smoke, and that can be challenging for all concerned. We hope you will consider giving us another chance to ... read more
The hotel was dirty and unprofessional l
Disappointed We stayed there 10 days…the pool wasn’t open, the room didn’t have a microwave, the entire floor was non smoking yet it smelled like cigarettes & marijuana, the back “security” door didn’t latch with lots of traffic in/out, there was yelling & screaming in the hallway with doors constantly slamming and we had issues with the tv freezing/lagging to where we had to unplug the tv to reset 5 times a day…sent messages to have it looked at & it never happened. The staff was very nice considering the environment they h... read more
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more wonderful experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Gbage can had trash in it. Room had a foul & stuffy odor. Customer service was subpar. Horrible experience!!
Business response:
Thank you for taking the time to review your stay with us. We apologize for the cleanliness issues you encountered. We will review your comments with our housekeeping team and make sure we are more diligent going forward. Meanwhile, we assure you we will be taking steps to ensure we are more consistent in our service delivery and prevent the reoccurrences you outlined. We hope to have the chance to welcome you back and redeem ourselves. We hope you will reconsider a future stay as we would welcome the opportunity to regain y... read more
This hotel sucks so bad the heat would not work if u took a shower only cold water coming out the room smell like old wet molded to top it all off tv would stay on till 12am and then tv epuld say no Signal I wouldn't stay at this place ever again. I am Healthcare provider i would stay way from this place sucks
Business response:
Thank you for letting us know about your recent stay and the issues you experienced with your room. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. Our housekeeping and engineering associates work hard to make sure all of our rooms are spotless and in good working order, so we apologize that this was not your experience. We appreciate your honest feedback and will make the necessary adjustments to prevent this from happening in the futu... read more
Liars They had me wait the whole day after check in for pot and pans. And then told they had none. I checked out they said I would be refunded in a couple of days still did not get that!
Business response:
Thank you for sharing your review. We apologize for not providing the in-room amenities and for the inconvenience caused. We understand your frustration will share your comments with the leadership team. If you have any queries with regard to the charges, please feel free to reach out to our front desk so that we can assist you further. We hope you will consider staying with us again the next time you are in the area. Sincerely, Hotel Management
Apparently, a paid reservation doesn't make a difference in this establishment because they'll give your room away regardless, spend a few extra dollars and stay across the road. At least you'll have a room and quiet time.
Business response:
I am so sorry this happened. If I could have a few more details, I would certainly look into what happened. Once again my apologies Susan
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.