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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed with the service we received. First off we where never able to check in. We were told we could pay cash to check in, but when we arrived at 10pm we were turned around. It was to late to go anywhere to add money to our bank account and we were stuck without a place to stay for the night. Ive worked in customer service for over 20yrs and i just feel like we should've been accommodated being that we were told cash would be accepted. We stay at extended stay alot and cant believe you guys were not able to honor... read more
Business response:
Chester I am so sorry for the inconvenience you encountered. I like the opportunity to provide for you, the guest service we are proud to deliver. The next time you are in town, please re book with us. So that we can exceed your expectations and deliver the service we pride ourselves on. Thank you Susan Fierros
This place is a dump! This place is terrible; smelly, bugs and no shuttle to the airport like they advertise! Pay the extra money and sleep in a bug free place!
Business response:
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the insects in your room. Our pest control provider has serviced our hotel, and we are working with our housekeeping team to ensure such issues do not happen in the future. Also, we are sorry for your disappointment with the shuttle service not being available. Although it is clearly mentioned on the website, we regret you were unaware of it. We value your concerns and hope to ... read more
Non functional televisions!!! I've stayed here at this hotel several times but this visit wasn't the best. I was checked into one room and the tv wasn't working, so i was asked to come get new batteries. Once i went downstairs we found out it wasn't the remote, it was the actually tv in the room. So the gentleman was nice enough to give me another room. Upon entering the new room I discovered that the tv in that room wasnt functioning as well. By this time it was very late and I was frustrated and didn't want to pack my thin... read more
Business response:
Thank you for returning to our hotel. We were sorry to read that we did not live up to your expectations and apologize for the difficulties you had with the televisions. We will share your comments with our department heads so that we can take corrective actions. We value you as our guest and regret the inconvenience caused. We would love to have another opportunity to welcome you back for a flawless experience. Sincerely, Hotel Management
Horrible Experience At This Hotel When I arrived, I had to change rooms 3 times. Once because of a screaming baby next door, 2nd time due to the television and remote not working and the 3rd time, the bathroom was not clean. Had cigarette butts in the shower and hair around the toilet seat. (So Disgusting). Because I was exhausted from my travel. I had to settle for the room with the screaming baby next door. I had to go into another vacant room and get my own remote so that I can watch television. This was a horrible experi... read more
Business response:
Thank you for allowing us to be at your service. We are very sorry to read about your experience and apologize for the issue you encountered in the suites offered to you at check-in. We regret the discomfort you had to undergo after the long day of travel. We assure you your comments are discussed with the housekeeping and maintenance teams to take appropriate actions. Counting on your kind generosity to accept our apologies, we hope you will give us an opportunity to serve you again. Sincerely, Hotel Management
I put in a complaint about the hot water and rags. I had no hot water and only one rag. I didn’t get anymore rags and took a cold shower. The service was not what I expected!
Business response:
Thank you for being our guest. Please accept our sincere apologies as our team did not action your complaint and regret the inconvenience it caused. This is surely not the level of service would like to deliver. Your feedback is discussed with our front office and maintenance teams, and we will take corrective actions to improve our guest experience. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the opportunity to prove it to you on a future stay. Sincerely, Hotel Management
stay if you have nowhere else to go... 2day stay. No wash towels for day 2. Cleaning staff unfriendly. Desk Service personable. Lining missing from tub, shower curtain rack rusty.
Business response:
Wendy, thank you for being our guest. Please accept our apologies for the maintenance issue you had in your suite and for any inconvenience caused by our housekeeping associates. Your comments matter a lot, and we assure you they will be discussed with our staff to make sure we improve our service level. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
I won’t stay there ever again. The bedroom smelled like weed. It was dirt. I couldn’t sleep all night.
Business response:
We are sorry for the disappointing stay you had and regret the smoke smell in your suite. Your comments have been shared with the housekeeping team to make sure this room receives a deep clean. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. Please reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
The room clearly wasn’t clean upon arrival. Dry lettuce and a puddle of water on the counter. The television put you in the mind of the movie Poltergeist. It had running lines all in it. The air didn’t work properly. It kicked out enough air to keep you from passing out but it was still to warm. We had to go to the desk to get bath towels only to learn they ran out of the wash cloths and we were given dish towels instead. The desk clerk said it’s just as soft as a wash cloth. The thought of someone washing their body with a ... read more
Business response:
Please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your room. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our future guests. We value all your feedback and hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.