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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No hot water so did not get a shower when arrived at 10pm yes pm! No breakfast not even water or coffee.
Business response:
Melanie, thank you for your comments. We are sorry for the lack of hot water in your suite and regret the inconvenience caused. Also, we regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
terrible
Business response:
Marsellis, we are extremely sorry for not living up to your expectations. This is not the type of feedback we are accustomed to receiving, and it is very disappointing to read. We regret the inconveniences caused, and we hope you will consider coming back so we can make your next visit pleasant in every respect. Sincerely, Hotel Management
Expedia quoted me a price of 54 for the room but when i got thwre they charged me full price for the room and stated they were nolonger allowed to change the price of the rooms. On top of that the room i rrqusted and the one i go were completely different. I wanted a king bed and got 2 twin beds. After complaining they put me in another room with a bigger bed but it was hard as a box spring. Like those fake beds in department stores
Business response:
It is disheartening to read your review. We genuinely apologize for the unpleasant experience you had and for not being able to accommodate you in the room of your choice. Your feedback will be shared with our entire team to ensure our guests' do not experience the same. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Jeannetta, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We would like to offer our sincere apologies for not living up to your expectations or ours. We hope you will consider giving us another chance in the future so we can provide you with the perfect stay you deserve. Sincerely, Hotel Management
Staff was horrible. Rooms were incredibly small and i had to look at a picture on a wall since the tv was on the opposite wall of the bed. There waa no breakfast, pool, gym, nothing. Staff was rude, mean, and inconsiderate. Until i checked out early then everybody was all checky and happy.
Business response:
Thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
You can reject my review but I'm just going to keep leaving the same one. This facility was dirty and had trash cans overflowing, and stank in two of the stairwells that I use. They also threw out a dress shirt that I had hanging up that was accidentally left. Unsatisfactory. This facility he's very similar condition to and Extended Stay location that I've had to use while on work travel in San Jose California.
Business response:
Thank you for your feedback and for being our guest. First and foremost, we apologize for the unfortunate incident of you losing your shirt. Please be assured that we are investigating this issue. Meanwhile, if you need any assistance, please feel free to reach our front desk. We hope to have the chance to make it up to you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.