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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not stay there again x
Business response:
Alexander, thank you for choosing our hotel for your stay. We were disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Th property is nice however the staff is very slack with getting back to and attending customer needs. I had to sleep in a room that had no heat for 2 nights and still have not been compensated for that or a receipt sent for my stay!
Business response:
Thank you for your review. We are sorry for the issues you had with the air conditioner. We are sorry for the inconvenience and that if you did notify us, we failed to resolve the problem while you were here. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
This property is in dire need of Owner, Upper Management and Property Management change. Business people who value customers, who value quality service and hire quality workers with hospitality characteristics and know what customer service means and follow company standards. My stay was highly unsatisfactory and would appreciate to be refunded for my stay from January 26 to February 23. The room was very old, stains on the carpet, bathroom ceiling cracked apart, mildew in shower, each day and night the hotel was very, very ... read more
Business response:
Williams, thank you for bringing this to our attention. First, we apologize for not handling the issues with empathy and with satisfaction. Upon receiving this review, we've immediately approached the front desk associates who serviced our guests to ensure that situations such as yours are handled swiftly and appropriately. We are also sorry for not providing you with a clean, fresh, well-maintained accommodations. We are working with the housekeeping and maintenance departments to ensure a better experience going forward. W... read more
This was the worse place I’ve ever stayed in. The rooms were dirty the shelves were falling off the wall. The staff one guy was nasty. Eating while talking. Never available at front desk. We had to move to a different room because so many things were broke
Business response:
Thank you for being our guest. We apologize for the issues you encountered in your initial room. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We are also sorry you did not experience the best from one of our associates. Your concern will be shared with the front desk staff to improve our service going forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
They didnt have any check in info when i arrived and waited 20 minutes before they entered it by hand.
Business response:
Thank you for choosing our hotel for your stay and for taking the time to provide feedback. It is certainly disappointing to read about the problems you experienced at the front desk during check-in. We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
I didnt like having to move to a different room to and it be worse than the orginal. In the original just thr toilet wasnt working. In the new one toilet was working, light sockets were tipped, ac was older style, and was people across the hall were loud and screaming all night.
Business response:
Thank you for staying with us. We sincerely apologize for the maintenance and plumbing issues you encountered in your rooms. We have shared your feedback about the toilet, light sockets, and AC with our maintenance team to look into it. We are very sorry you were not able to experience a quiet and relaxing stay. When made aware of these situations, our front desk staff is trained to have appropriate conversations with our guests to resolve such issues. We encourage you to try us again as we are confident you will have a bett... read more
During my stay, there were multiple people loitering in the parking lot which did give me a good feeling. There were also people entering and exiting the property without staff knowledge. The on duty staff member was suffering from a sickness and using a tablet for check in. The staff member did not clean or sanitize the tablet prior to asking me to sign which is disgusting.
Business response:
Avery, thank you for being our guest. We regret the disturbances you had from other guests and are sorry for the poor experience you had with one of our staff member. We have shared your comments with the mentioned associate so that such instances are not repeated. We understand the frustration and sincerely hope you will provide us another opportunity to serve you. Sincerely, Hotel Management
The guy at the front was really nice and that’s where everything good ends. The place is terrible...Very dirty in the rooms and hallways.
Business response:
Thank you for being our guest. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. On a positive note, we are happy to know you liked our front desk staff. Please consider giving us another opportunity to provide you with the exceptional experience you... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.