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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not pleased Upon arrival there was no one at the front desk. I called the lobby phone per the sign on the desk and was still 30 min before the young lady woke up from wherever she was to check me in. Unacceptable
Business response:
Eric, thank you for your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Horrible...hotels.com and extended stay peoplelied I got to hotel and waited 10 mins for person to come to desk then was told I could not pay cash but only credit card. They only accepted cash 7 days in advance. I said ok but was concerned about being charged for not being able to pay credit but only cash and desk person said he could cancel the reservation and it would not charge. Well I went to another hotel and Extended stay STILL charged my card Causing many transactions to over draft. I called the clerk at extended stay... read more
Business response:
Nicole, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
whats that smell? They’re doing some renovations on the hotel so the entire place smells like cleaners mildew and paint. Not very conducive to sleeping and honestly made me kind of nauseous they should let people know they’re renovating a hotel or whatever they’re doing
Business response:
Joshua, thank you for being our guest. We are sorry for the inconvenience you experienced due to our ongoing renovations and regret the odor you experienced. Your feedback will be shared with the appropriate team members to improve our service going forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
This room had a huge hole in the wall showing pipes (eye sore)! A huge picture was on floor not hung in the wall. I had two thin washcloths NO TOWELS to shower with. Horrible!!
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping and maintenance issues you encountered in your room. We strive to provide comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Ughhh!! This hotel was not a good place to stay. First floor reeked of weed. So much for nonsmoking rooms!!! Woke up the next day the hotel had no running water!!!!!
Business response:
We offer our sincere apologies for the impact the smoke smell had on your stay with us. Your feedback for the odor has been shared with the housekeeping team to do a deep cleaning of the entire second floor. Meanwhile, please be assured your concern will help us enforce our no-smoking policy more efficiently. It was also disappointing to read how displeasing you felt due to the water shortage. If such a situation should arise in the future, we will take steps to notify all guests immediately. Again, we are sorry for this unp... read more
Dirty and bad small everywhere . Wouldn’t recommend for a professional
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.