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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dated smelly was overbooked didnt look lije pictures pn internet
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the areas to remove the unpleasant smell. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Do yourself a favor and find someplace else... Booked a King, got 2 doubles instead. Tried to check in at 1:30PM and zero rooms had been cleaned. Rhis is an extended stay that had no dishes, glasses, not even a pan. Sheets literally had holes in them. I will never stay at this chain again qhen there are so many alternatives that are so much better for the money. "Take care of your customers or somebody else will."
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We also apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. Please know, kitchenware for your suite is available and kept at the front desk upon request. We hope you will afford us an opportunity to redee... read more
Bad from beginning to end. Our keys would not open the exterior doors, it smelled like years of set in smoke, our toilet ran nonstop, a belt left in a drawer, a dirty towel left in the bathroom. We checked out & got a refund. The lady at the front desk was friendly & did not seemed surprised that we were leaving.
Business response:
Leslie, thank you for being our guest. Although you liked our front desk staff, we are sorry for the issues you encountered. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Bad: nobody in front desk to help me; I don’t think my bed was cleaned-for sure nobody cleaned my room; breakfast was almost nothing there.
Business response:
Thank you for your review. We are sorry you were disappointed with your visit due to your front desk experience. We truly take pride in our guest service, and the feedback we receive, good or bad, helps us to improve our services going forward. We apologize for the cleanliness issues you encountered in your suite. Your feedback will be shared with our housekeeping team for review and action. We value your comments and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Extended stay rating My towels and wash clothes were not furnished upon check in. I received my clothes and towels near bedtime. I was told that towels weren't ready because the worker hadn't folded them. I purchased a studio that didn't have any accomdations(plates, cups, spoons, folks, cookware, etc). I was very unpleased with this hotel.
Business response:
Worrell, we pride ourselves on delivering exceptional service to our guests, and it seems we failed to deliver that during your stay. We sincerely apologize we did not fully meet your expectations, and we assure you we have addressed your concerns with the staff, and we have taken corrective action, so this does not happen again. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, Hotel Management
They gave me a key to someone else room walked in and they were as shocked as I was .
Business response:
Jose, thank you for being our guest. We apologize for the issue you encountered and regret the inconvenience it caused. Your feedback has been discussed with our front desk team to improve our services moving forward. We can do better, so we hope you will give us an opportunity in the future to provide the service and hospitality that you expect and deserve from our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.