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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not in great shape. Friendly desk clerks but this hotel is pretty run down.
Business response:
Lisa, thank you for posting a review of your recent stay. We are sorry our hotel did not meet your expectations. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future updates. On a positive note, we are glad you liked our friendly staff. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Horrible stay No one was at the front desk had to wait almost 20 mins to be greeted. Front office and waiting area looked gross dirty floors etc. dirt down the hallways. Room had holes in the wall no trash cans, didn’t seem very clean.
Business response:
Tiffani, thank you for your review. We are sorry for the wait time you experienced during check-in and the inconvenience it caused. We will share your concerns with our front desk team so that they are more diligent going forward. We also apologize for the cleanliness issues you encountered. Your feedback will be shared with our housekeeping team for review and action. We value your comments and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
Nothing to recommend The outside of the building was welcoming. Inside, not so much. The furniture in the lobby didn't allow flow and there was very little Decor to speak of. It took several minutes for the front desk person to appear, and that was only after my husband finally knocked on a closed-door. The room itself was tidy with the exception of food trash left in the kitchen sink. The shower faucet dripped constantly, the fan in the bathroom did not work, and the toilet flushed when it felt like it. The room felt crowde... read more
Business response:
Karen, thank you for staying with us. We are sorry you encountered poor service from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such mistakes are not made in the future. We also apologize for the issues you encountered in your suite. Your concerns will be shared with the appropriate teams to ensure a better experience going forward. We want to be sure all of our guests are able to take advantage of our complimentary ... read more
I guess we were hoping for something a little more for breakfast than pre-packaged muffins and granola bars. Might have been better if we knew that going in.
Business response:
We are sorry our complimentary breakfast offerings did not meet your satisfaction. When we receive this type of valuable feedback, it is always shared with our Brand Leaders so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new future offerings. Thank you for your feedback, and please consider staying with us again. Sincerely, Hotel Management
Grab and go breakfast/snack was terrible. Generally bad. Rooms were big and OK in size, but stove was bad and unusable.
Business response:
Thank you for being our guest and for sharing your review. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. We also regret knowing you were not able to make use of the gas stove, and your concern will be discussed with our maintenance team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in t... read more
The room was not clean had to use my own cleaning products
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
To much marijuana smoking
Customer service was terrible and the iron in the room messed up my boyfriends shirt
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.