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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Booked and paid for a room. Called and told them my flight would be in later than their check in. They said it was fine. After 12 hours of traveling, I get to the hotel to not have a room. I don’t recommend this place at all and I will be calling corporate.
We waited at the front desk for 45 minutes before anyone showed up to help us check in. Then they told us they had no rooms ready until 4pm.. it was 12pm. We had to wait 4 hours to get a room.
Business response:
Thank you for choosing our hotel for your stay and for taking time to provide feedback. It was certainly disappointing to read about the problems you experienced at the front desk during check-in. This is definitely not the first impression we like for our guests to have of our hotel! We will share your remarks with our team so we can ensure these types of mistakes are not repeated. It was our pleasure to accommodate you, and we hope you will give us another opportunity to be of service to you. Sincerely, Hotel Management
Never Again This place was a dump. The room had a smokey smell to it. All the carpets stained. Breakfast was a joke, mini muffin, granola bar, coffee. The hotel double as a emergency housing for families in need. Did not feel safe with my kids at the pool due to the public smoking of marijuana. There was no booklets or information to assist you with navigating the area. No pots, pans, utensils in the room. Photos of this place posted are not accurately depicting the place. I would not recommend this place to anyone.
Business response:
Tahsha, thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We will be su... read more
I arrived and waz told I had no room. I am currently sitting in a parking lot with no where to go although I had a room reservation. I AM HIGHLY PISSED OFF
Business response:
Keisha, we appreciate you taking the time to provide feedback, and we are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Your comments will be shared with the appropriate team so that we can improve our procedures and provide a better experience for our guests. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Nada todo esta mal solo eñ frente se ve bien es mas estilo cuereria y para fumadores no un lugar acto para familia y
Business response:
We are very sorry we failed to deliver the exceptional stay you deserved. We have no excuses to offer, but we extend our sincerest apology and want you to know that we are making adjustments and are working to deliver better stay going forward. We hope you will give us another chance, so we can make it up to you. Sincerely, Hotel Management
i went to 3 rooms that were occupied already ! finally the 4th room was un-occupied
Business response:
William, thank you for sharing your feedback. We are sorry for the service issue you encountered and regret the disappointing stay you had at our hotel. We are working with our front desk team to prevent these service issues from happening again. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Carpets were dirty, didn’t want to walk on them. When I got there, the room I was given first was not made up, bed was unmade, and trash in kitchen area was overflowing. Then went back to lobby to get another room. This room was in bad condition. The carpet was stained and dirty. Didn’t want to take my shoes off. Overall this was not a good stay
Business response:
Thank you very much for staying at our hotel. We failed you in the most basic of ways by not providing a clean and comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
how i can i get a refund back because service was poor.
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.