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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I paid for a deluxe studio with king and when I checked in that room wasn't available. So they downgraded me room size.
Business response:
Please accept our sincere apology that our staff was unable to get you the room you booked. Your feedback helps improve our future guest experience, and henceforth, it has been discussed with the teams involved in an effort to deliver the hospitality you should always expect from us. We hope you give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
We liked that there was a kitchen, but staff wasn't friendly, the breakfast wasn't breakfast, noise was terrible and cleanliness not great. It was not what we expected. :(
Business response:
Thank you for your review. We apologize for the noise and cleanliness issues you experienced. Your comments regarding this have been shared with the housekeeping department to review and action. We are also sorry our service, and grab-and-go breakfast offerings were not appealing to you. We will share your concerns with the appropriate teams to ensure a better experience going forward. Thank you once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next visit to the city. Sinc... read more
Overbooked a full hotel, slept at rest stop. The hotel was overbooked there was no room after I paid for a room and was subsequently billed! I want my money back. I ended up sleeping at a rest stop. That was so fun. NOT!
We had no hot water. The hall was extremely loud with guest from a few doors down. They sat in the hall for hours playing and running back and fourth. Constantly going in and out of the building.
Business response:
Thank you for your review. We are sorry for the inconvenience you had due to other guests and apologize for your disappointment. We value your feedback and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Our room smelled like weed, the bed was hard and then when we went to get in it there were bugs in it. HORRIBLE
Business response:
Thank you for being our guest. We are sorry for the issues you had in your room and regret the inconvenience it caused. We wish we had the opportunity to address the problem you had with the bed while you were here as we would have done our best to ensure you were comfortable. We have also asked our housekeeping team to deep clean the suite to remove the smoke smell. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Took about 2 hours to check in because apparently only one person works at this hotel, and it takes them 30 minutes+ per customer to do basic tasks like check-in.
Business response:
Thank you for reviewing your experience at our hotel. We apologize for the issues you encountered at check-in. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Never again Terrible stay. Dirtiest hotel we've ever stayed in. Our 12 year old wouldn't even shower because there was so much mold around the tub. Also we wouldn't dare take our children in the pool once we seen shattered glass from a broken ground light right by the pool. The morning breakfast or should I say lack of was a joke. Wrapped muffins and granola bars. No juice, coffee, anything to drink. I wouldn't recommend this hotel to anyone.
Business response:
Thank you for your review. We apologize for the difficulties and cleanliness issues you and your family encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We also regret your disappointment with our breakfast offerings. We will make a note of your feedback as we plan any changes to our breakfas... read more
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.