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Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
- Hotels
- Durham, NC
About this business
Location details
4919 S. Miami Blvd., Durham, NC, 27703, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Upset customer Customer service sucked the front desk girl didn’t know what she was doing . Waited in line for 30 min cause she didn’t know what she was doing and and other guest . Told us a room was not guaranteed even if we made reservations. Hotel . Com was great with booking but extended stay on Miami in Durham was terrible .
Worst hotel ever stayed at! This was the worse hotel I have ever stayed at! Every room they gave me was dirty I found old food in cabinets bras in chairs old condom box it was discusting! I asked the front desk to get housekeeping in there several times never came I never saw housekeeping the whole time we were there! It was overall a bad hotel the pool also stayed dirty and hotel smells would never recommend it to anyone place shouldn’t even be running !
Business response:
Amber, thank you for staying with us during your visit. It was disheartening to read the odor and housekeeping issues in your rooms. We strive to provide clean accommodations for all our guests, and it seems that we fell short of this during your stay. We did have a meeting with our housekeeping department to see where we went wrong as we do double-check each of our rooms prior to the next guest's arrival. We are sorry for this unpleasant experience and hope you will reconsider staying with us again on the future visit. Sinc... read more
Hotel sucio sin vasos en desayuno. No pude hacer check out esperé 20 minutos sin nadie en lobby finalmente me marché, mande un email sin respuesta.
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. We are also sorry for the cleanliness issue you experienced and regret the inconvenience caused. Your feedback is important to us, and we will use it to improve our services and accommodations going forward. We are truly sorry and hope you will consider giving us a second chance in the future. S... read more
Worst stay ever!!! This was the worst stay I have ever had since booking on hotwire. The entrance smelled like weed, Kids and teens running all downstairs with no shoes on. They gave me the wrong type of room then said it won't anymore rooms. The tub was clogged so no water drained out. They gave me a toilet plunger to fix it myself. Breakfast was 4 packs of grits at 6:30am. The attendant said that's all we have. Unbelievable!!! Worst stay ever.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with your room and for the smoke issue you experienced. Your feedback will help us enforce our no-smoking policy more effectively so that, this does not repeat in the future. We also apologize our breakfast offerings were not of your liking and regret the inconvenience you had due to the maintenance issue in the bathroom. We will make a note of your concerns and will share it with the appropriate team to ensure a better experience going forward. We ho... read more
Check in was a nightmare. It took over 40 minutes to check in when I already had a paid reservation, and the the first 2 rooms I was given were already occupied. Trash cans over flowing, people partying in the parking lot, pool out of order, auto lock doors inoperable, elevator broke, people stomping around all night.... And to top it all off, we were robbed. Apparently there is a huge problem at this hotel with thieves and drug dealers. Please beware! We are now spending roughly twice as much per night to stay in a much mor... read more
Never again The rooms were nasty. There was a large space from the floor to the bottom of the door of the room. The front desk staff was unprofessional. The sheets were dirty. There was hair in the tub. The room wasn’t checked to finalize cleaning prior to being assigned. When informed by front desk she didn’t move me.
Business response:
Kandice, please accept our sincere apologies for the housekeeping and maintenance issues you experienced in your rooms. We also apologize for not delivering you with the service you desire and regret the poor impression left by our team on you. Your feedback has been shared with every department involved in our meeting, and we are working hard to take the necessary actions to ensure such incidents do not repeat in the future, We hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel ... read more
Don't Stay at this Extended Stay We reserved a queen size bed. We were given room 133 which had only a double size bed (54" wide), not a queen (60" wide). Evening hotel clerk said we were wrong. Saturday morning manager on duty also said we must be incorrect. No resolution, no satisfaction. Bad stay.
Business response:
Thank you for being our guest. We are very sorry for the inconvenience you had with the bed and apologize our associates did not solve the issue while you were here. Your feedback regarding the service issue is shared with our front office team in an effort to improve our performance going ahead. We hope to have another chance so we can deliver you an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Raleigh - RTP - 4919 Miami Blvd.
How is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. rated?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. has a 3.3 star rating with 2,802 reviews.
When is Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. open?
Extended Stay America - Raleigh - RTP - 4919 Miami Blvd. is open now. It will close tomorrow at 12:00 a.m.