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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallways smelled like smoke and mold. My toilet ran all night long, and I reserved a king size bed, yet they didn't have one for me
Business response:
Dear william, Thank you for your feedback. We regret that you were unsatisfied with some areas during your stay with us. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the concerned individuals to reinforce our high standards.Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Never again
The room was not clean. The hallways smelled like cigarettes.
Business response:
Dear Susan, thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
Smells like urine and cigarette smoke. I couldn't stay there it was that bad.
Business response:
Dear Joyce, thank you for staying with us and sharing your feedback. We apologize for not providing a fresh and clean suite. Your experience is not representative of our usual performance, and the accommodations are not up to your deserved standards. We regret falling short of your expectations. Your satisfaction is number one; we hope to earn your trust in our hotel.Sincerely,Hotel Management
Looks OK from outside but room was pretty gross. Beat up, crummy condition. Bed was OK. Stayed here to attend a family wedding nearby when the "official" hotel was full. Paid nearly 300 buck for this joint and it was SO not worth it.
Business response:
Dear Michael, We are disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. We hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
The room had an odor.. needs updating and the shower curtain would not open therefore water went all over the floor
Business response:
Veronica, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure a better guest experience. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for ... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.