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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Although staff was friendly facilities were aged and sucked. One bed, cheap vinyl mattress cover made noise every time you moved, because of the sunken body imprints. The tub/shower paint was peeling off, and the tub drain was clogged. The rug was filthy and your feet stuck to the floor in the kitchen area. Also on the windows were glued shut. Wouldn’t recommend, but all considering, the staff was super friendly and we’re still alive.
Business response:
Terri, thank you for being our guest and sharing your review. We apologize for not providing the clean, spotless room you expected upon arrival. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are preparing each suite for our guests flawlessly. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate individuals for future modernization plans for our hotel. We r... read more
I've stayed at extended stays before and they're normally fine. This one is particularly run down and pretty over priced for what it is.
Business response:
Zachary, thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
I took a shower with a cockroach.
Business response:
Vito, thank you for sharing your review. We sincerely apologize for the cleanliness issue you encountered in your accommodations and the inconvenience this caused. Please be assured we will address this with our housekeeping team to ensure we are flawlessly preparing each suite for our guests. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
Way overpriced for condition of property and room. Ratings were generous. Lots of displaced people living there and being loud alll hours of the night.
Business response:
Thank you for taking the time to evaluate your stay. We are sorry for the disappointing experience you had with us and regret the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
The place smelled. Was almost attacked by a dog.
Business response:
Mark, thank you for sharing your experience at our hotel. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We are also sorry for the instance you outlined, and we appreciate you bringing this to our attention. We will review this appropriately and make sure we prevent such reoccurrences. We hope you will give us a second c... read more
Did not have cups in my room. Could not pay cash for my room. Needed some TLC.
Business response:
Tom, we appreciate you choosing our hotel and for taking the time to share your concerns. We sincerely apologize for the issues you encountered with your accommodations. We have followed up with our teams to improve our performance in these areas. We understand your frustration and appreciate your patience in these matters. Please note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly ... read more
When we drove up there was an element outside smoking cigarettes outside that made it look like section 8 housing. Once in the room the floors were sticky and the sheets had black smears on them. We were in town for a show and though we would make a weekend out if it. The following day my husband and I showered and got ready for the day. The shower drain seemed slow going but we figured by the time we got back it would clear up. We spent the day out and came back around 5pm to get ready for the show. The tub never drained. W... read more
Business response:
Melonee, thank you for being our guest and taking the time to post your review. We sincerely apologize for the maintenance and housekeeping issues you experienced in your suite. We do not take these concerns lightly, as we have procedures in place so these situations do not occur. Regrettably, we failed during this process, and for that, we are sorry. We have shared your concerns with the respective teams to make sure no future guest encounters the same. It is unfortunate that you and your husband had to leave us earlier tha... read more
Room had a very deep smoke smell, bed was very uncomfortable, matters never stays on place and bed was loose and wrapped in plastic
Business response:
Alipio, thank you for your review of our hotel. We promise to provide you with fresh, clean accommodations, and we are disappointed that did not occur during your stay. Please accept our apologies and know that we take our commitment to clean rooms and suites very seriously and will be looking into the feedback you provided. We are also sorry for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well. Thank you again for sharing your observations, and we hop... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.