This profile has been claimed by the business owner or representative.
Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property evidently allows pets. I assume this is one reason why the hallways stunk of mildew, maybe treated urine stains, or moth balls. The front staff is very friendly and helpful.
Business response:
John, thank you for evaluating your stay at our hotel. Please accept our apologies for the cleanliness issues you encountered during your visit. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. On a positive note, we are glad to know you were pleased with our courteous associates. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Room was dirty, no towels , bathroom was horrible and there was no hairdryer
Business response:
Joseph, thank you for being our guest and posting your remarks online. Please accept our apologies for the cleanliness issues you had in your suite. We are sorry your room did not have the amenities you desired or needed. We have hairdryers and certain complimentary toiletries available at the front desk for our guests who need them. We do our best to honor our guests' requests and do everything possible to ensure an enjoyable stay. We would love the opportunity to serve you again on your next visit to the area. Sincerely, H... read more
Keep Going... The Room was depressing, musty smelling and had no USB ports to charge devices. The refrigerator in the room knocked all night...I ended up unplugging it.
Business response:
Timothy, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
affordable… but at a cost Not a flea-bag motel… but not great. Bedding looked worn, no rubber stopper in tub… and noise from the room above kept me up all night.
Business response:
Jon, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
Need more friendly staff and better cleaning service.
Business response:
Aditya, thank you for taking the time to review our hotel. We are sorry for the disappointing experience you had with us and apologize for the concerns you had with the guest room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you outlined and take the appropriate actions to elevate our service levels. We hope to have the opportunity to make your next stay with us outstanding in ev... read more
the building smelled dirty..also the elevators and main areas were not kept clean..no covers on the outlets in my room..just not very maitained..area was nice and outside was well kept
Business response:
Lisa, thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hotel was not spotless. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.