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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The leather chair in the room was dirty where some sat on it with something on their bottom that left a mark that would wipe off. The management replaced the chair. Next the toilet wouldn't flush, again management sent someone up to fix it. The sink in the bathroom was coming away from the wall: lastly, when we left out for dinner at 6pm there was four police cars in the hotel lot. We got back about 8:15PM and the police were still there as well as a covered dead body being rolled out. We became concerned at this sight and i... read more
Business response:
Thank you for taking the time to leave your comments. While we are glad our team was responsive to your complaints, we are sorry for the inconvenience you had due to those maintenance issues. We also regret the inconvenience you had due to the incident you mentioned. This concerns us a lot, and we assure you to review this with our associates. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
NOT GOOD Dumpster
The manager Robert in very bias, racist , unprofessional & very disrespectful. He dose not show the customers good customer service. He stereotype and show very negative vibes to the customers. He said to me “he been working there for years and had a lot of complaints and he still there so don’t want waist my time calling cooperate, and he also said who do you think they to believe a person that has years in being a manger at this hotel or a customer like Me
Business response:
Channel, first of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
They were not friendly or understanding fast to brush you off and dismiss you
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.