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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The woman at check in could not find the reservation despite me showing it on my phone with a confirmation number. Made me wait in the lobby for nearly an hour before I decided to pay for the same room again. The next morning no one called to offer me a credit. I had to call and fight through beuracracy before I was able to get refunded. Totally uncalled for.
Business response:
Todd, thank you for choosing our hotel and for taking the time to provide your feedback. It is disappointing to learn of the issues you experienced with our front desk during check-in. We will share your remarks with our team to ensure these types of concerns are not repeated. It was our pleasure accommodating you, and we hope you will give us another opportunity to provide you with the hospitality you deserve. Sincerely, Hotel Management
The room was clean but breakfast was terrible and it was more like a motel alot of people living there
Business response:
Daniel, thank you for your review. We aresorry the breakfast menu was not to your liking. We will make note of your feedback as we plan any changes to our breakfast offerings. However, we are glad you liked our well-maintained accommodations, and we hope you will stay with us again soon. Safe travels. Sincerely, Hotel Management
Price was good. The bathroom was unclean. We left the property
Business response:
Deborah, thank you for your feedback. We will address the concerns you mentioned, regarding the bathroom being unclean, with the housekeeping team to make sure we are consistently following policies and procedures. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, Hotel Management
Smelly & run down Called ahead and spoke to a friendly Voice. Told her I needed a check in before 3:30 pm due to a wedding I was attending in the area. She said not a problem. We arrived a spoke to a smiley and friendly man who told us they needed another hour to prep our room. We went to grab a bite and came back at 2:30 pm and he sent us up to a room. We couldn’t take the elevator because it was not operating. As we hiked up the stairs to the third floor, the unpleasant smell increased. The My reservation was for a king si... read more
Business response:
Nicole, thank you for sharing your experience at our hotel. We are sorry for the disappointing experience you had with us. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We also apologize for the inconvenience you had due to the problem with the elevator and rest assured we will share your comments with our maintenance team to make sure the issue is resolved immediately. On a positive note, we are happy you were pleased with the service our associates delivered. We... read more
hotel was horrible no ice machine efficiency studio had no pots no pans no dishes no cups no glasses
Business response:
Cal, thank you for sharing the specifics of your stay with us. We regret not meeting your expectations and are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will give us a chance... read more
The area was grassy but trash was around
Business response:
Patricia, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
THEY SAID THEY NEVER HAD THE RESERVATION BOOKED BY EXPEDIA
Business response:
Thank you for sharing your comments. We truly regret knowing we were unable to accommodate you due to the reservation issue by the third-party website. We are sorry for the inconvenience or frustrations you had. We hope to have an opportunity to serve you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.