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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The front desk staff member was unpleasant as I checked in. The toilet was not sanitized and the shower had alot of hair along the shower wall. As I stripped the beds before checking out , I pulled the covers back and there was a bug in the bed. I took a video and left. There was no need to complain to the manager to offer me another stay because , I will never stay at this Hotel again.
Business response:
Thank you for your honest evaluation. We apologize for the concerns you outlined with your room. We will share your comments with our housekeeping team as well as our pest control provider and take steps to ensure we prevent such reoccurrences. We will also share your comments regarding the unprofessional behavior of one of our associates with the appropriate individuals and take steps to ensure we are more consistent in our service delivery. We hope you will give us another chance to provide you with the hospitality you des... read more
They charged me twice for room and refused to correct Bill.. desk person refused to help. Manager refused to deal with it.
Business response:
Thank you for reviewing your stay with us. We apologize for the issues you had with your stay. As your review is anonymous we would appreciate additional info to follow up and investigate further. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
They charge me twice for room and refused to fix it
Business response:
Thank you for your feedback. We apologize for the unpleasant experience you had while you were here. We will review this with our team and see what went wrong. Meanwhile, we request you to reach out to us as we would be more than happy to help resolve those issues. We would like to regain your trust and hope to serve you again whenever your travels bring you to our area. Sincerely, Hotel Management
The manager checked on me as soon as i got in my room...
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your time with us. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The hotel was outdated, poorly managed, the smell of weed was all over. People smoking on front entrance against state laws, no mask wearing. The room was not cleaned, condition was below standard.
Business response:
Thank you for your review. We are sorry for the inconvenience you experienced due to smoke and also for the cleanliness issues you encountered. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We will share your feedback with our housekeeping team so that they are more diligent going forward. Additionally, we strive to clearly communicate all information related to mask requirements as we genuinely care about our guests and our employees' safety. Therefore, we appreciate you bringing this to our at... read more
Dirty The room was really dirty. That was the main issue. There was hair from previous occupants on the bathroom fixtures. The table had sticky residue all over it. And the headboard had white stains on it. It was pretty gross. There was also burns on the tub and vanity. This is going to make it difficult to use this location again. Cost $80 bit felt lime a $30 room.
Business response:
Jennifer, thank you for taking the time to post your thoughts about your recent visit. We apologize that steps were missed in the preparation of your room, and we want to assure you this has been addressed. We only wish we had the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Hotel Management
Great service, except for the roach! We only stayed for one night. I chose this place for the price, location and I usually don't have a bad stay at other Extended Stays. The front desk service was excellent. However, this morning as I was getting ready to leave I saw a roach crawling up the wall next to the bed. This is the reason for my negative review. My bf also saw a roach in the bathroom last night. I was asleep already. Had he woken me up I would have asked for a different room.
Business response:
Samantha, thank you for being loyal to our brand. We are glad to know you liked the value we offer, our ideal location, and front desk associates. However, we are sorry for the insects in your suite. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We appreciate your business and hope to see you again in the future for a perfect experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.