This profile has been claimed by the business owner or representative.
Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Hantz, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The rooms are looking pretty run down: evidence of water damage on the walls and ceiling, fluorescent fixtures with horrible light, loud HVAC. The room was not very clean when I arrived (dirt on the floor). It was relatively loud when I was there, with barking dogs and people stomping around upstairs.
Business response:
James, please accept our sincere apologies for the disappointing stay you had, and we regret the issues you encountered in your suite. We have shared your comments with the housekeeping and maintenance team to improve our service and facilities going forward so we can better serve our guests. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
This place is SUPER sketchy. I guess you get what you pay for. No coffee in room, super outdated. Weird smells. Lots of parties going on outside and in the rooms.
Business response:
Thank you for your review. We are sorry for the difficulties you encountered and the disappointment it caused. Your feedback has been shared with the appropriate team members to address the problems you outlined. We also regret the inconvenience you had due to the other guests on the property. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Our floor reeked of weed, the room was very outdated, the floors were sticky. We were very disappointed with the price we paid. There were a group of young adults near the hotel that screamed at us as my husband drove around as I checked in so that our son didn’t wake up.
Business response:
Julie, thank you for being our guest. We sincerely apologize for the overall condition size of your suite and regret you felt we did not merit the rate you paid. We are also sorry your stay was impacted due to the smoke smell. Your concerns and comments are discussed with our leadership team in an effort to enhance our guest experience. Everything we do is aimed at providing you with an excellent hotel experience. We hope to have the chance to prove it to you on a future stay. Sincerely, Hotel Management
Business response:
Laura, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Business response:
We are very disappointed that we failed to deliver the exceptional stay you deserved. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I booked online..i hit pay at hotel. At 3pm .I went to front desk to pay for room in cash..told me i had to pay with credit card..ask cashier why i couldn't pay in cash. After going back and forth with her..she told me they don't except cash...only credited card. Thats horrible....
Business response:
Thank you for selecting us. We are sorry you were inconvenienced by our payment policy at check-in. Please know, it is our hotel policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. Please consider allowing us to be of service to you in the future. Sincerely, Hotel Management
ere stay at this disgusting place filthy with bugs Check in was fine . We asked for more towels and blankets as soon as we got to the room around 3 pm . At around 11 pm we still had nothing and when we calle see were told we needed to pick them up at the desk. The refrigerator was absolutely disgusting. Filthy. The floor was not clean at all full of dirt and in the morning while getting dressed found food or something on the floor in the closet area loaded with bugs all over it . We did not eat anything in the room so clearl... read more
Business response:
John, we sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean, and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Also, we regret your disappointment with our housekeeping policy. We value your c... read more
DO NOT STAY HERE! bed bugs! my son sent me pictures of his bed bug bites. poor management. smoking throughout the hotel even though it is advertised non-smoking. no generator during the storm- the manager told the guests to go sit in the car and get air and charge the phones. my son did not have a car to sit in. clueless staff and zero communication during the power outage. terrible stay- the most rude management. the district manager did nothing to help me and I will be calling corporate and advising them of the terrible se... read more
Business response:
Thank you for reaching out to us with your concerns. We are sorry for the difficulties your son encountered with our accommodations and our service.We have the best management practices of pest control protocol in place,so we regret letting you down. As your review is anonymous, we would appreciate additional information to identify the room yoursonoccupied to professionally inspect and treat as a precaution.We apologize for what transpired. Thank you again and wish you safe travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.