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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Victoria, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The room was dirty. There were smudges on the table and when I went into the bathroom, there was a clump of black hair on the hand towel (I had just arrived and my bf and I do not have black hair). I went the front desk and they were unable to change rooms for us but offered to send fresh bedsheets and towels to the room. I never got the fresh towels or sheets but I did get an extra blanket. The room also smelled like wet dog. I would not recommend staying here if you are a clean-freak like me. The place honestly needs to be... read more
Business response:
Bria, thank you for taking the time to review your visit to our hotel. We apologize as your suite was not in the spotless condition that it should have been and regret our front office associates could not assist you to your satisfaction. We will address this matter with the head of our Housekeeping Department and housekeeping associates to ensure that it does not happen again. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Sooo let me just say I didn’t even get to stay at the hotel I had reservations there on Friday night I was coming home from NY so I got a room there. One of my tiers had a slow leak so when I booked I got trip protection just to be safe. I ended up get a flat on the parkway and as most of us know AAA does not do the parkway so I had to wait for somebody to come up from home to help. I called the hotel to cancel and they told me I had to call Expedia. Called them they told the hotel what happened the hotel say that a refund w... read more
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered with your reservation. We assure you we are reviewing your situation with our team to see what went wrong. Meanwhile, if you have further queries, please reach out to us, and someone will be happy to assist you! We regret the inconvenience caused, and we hope to serve you in the future. Sincerely, Hotel Management
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Don’t stay! The room smelled like smoke and it was a non smoking room. I asked for them to come and unclog the shower and we were promised that maintenance would be there first thing in the morning and he said he showed up but there was a dog in the room (long story short never came or followed up). The 3rd party booking (Hotels.com) offered the option to pay for breakfast and we did but they never offered breakfast and claimed they explained this at check in and Nadine (the rep who checked me in) never did. So when I checke... read more
Business response:
Thank you for being our guest and for the valued feedback. We are truly sorry for the cleanliness issues with your guest room and for any oversight on our part. We understand how important it is to not only have a clean room, but one that is also free of smoke. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention so we can address it appropriately. We also regret your disappointment with breakfast not being available during your stay. Please know that we have pos... read more
This Extended Stay America has turned into a horrific experience. Room and kitchen are disgusting.
Business response:
Thank you for reviewing our hotel. We are sorry for the cleanliness issues you had in your suite and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping to ensure we redouble our efforts towards providing our guests with the clean and comfortable rooms they deserve. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Carts were available to bring in luggage, but there were no ramps at the entrances. Nice that it’s pet friendly, but it should be done by floors or sections. I’m severely allergic to cats & woke up wheezing. The dog next door woke me up barking to go outside. The new room they moved me to had me go by rooms where people were smoking even though it’s not permitted. People also didn’t clean up after their dogs. Several spots where dog poop was left.
Business response:
Thank you for choosing our hotel for your recent stay and for sharing your experience. We apologize that you had a less than stellar experience, as we truly take pride in our service to our guests. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope you will give us another chance to welcome you back in the near future. Sincerely, Hotel Management
It was a dump the whole place smelled like cigarettes they were bugs in the room it was disgusting
Business response:
It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It was dirty, dark, smelly, and just terrible. They need to rebuild!
Business response:
Thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We will share your comments with our management team so that they can take the necessary steps. Thank you again; we hope to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.