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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel is a mess. The entire building smells like pot, it looks like it hasn’t been deep cleaned in years, and the rooms smell like cigarettes. I walked into my room and walked out
Business response:
Lauren, thank you for taking the time to review your stay. We are very concerned about your experience and are sorry truly that we did not meet your expectations. We sincerely apologize for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to not only have a clean room but one that is also free of smoke. We appreciate you bringing this to our attention so we can address it appropriately. We hope you will give us another chance to provide you with a stay you deserved ... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I didnt like I had to ask for utensils after I got pots and cups which my the way where ridiculously dirty! The lady said it was from the dish washer. Once I wash them they didnt have "dishwashing" stains. I woke up to NO WATER, and no call as to why. I had to call and was told they had an emergency leek. Told me water should be back on soon! There was a chip bag under the bed. Toothpicks in the draw that you can tell was use! For us to be in covid-19 I was expecting the room and everything I ask for to be cleaned and saniti... read more
Business response:
Thank you for your review. We are genuinely sorry that we did not meet your expectations with the upkeep and maintenance of your room. We are passionate about providing our guests with the cleanest accommodations, so we are taking steps to correct the issues you experienced. We never want to disappoint our guests in any way, and we would like to extend our sincere apologies for your experience. As you rightly said, this is an unprecedented time for all of us, and we appreciate your patience and helpful feedback. We would lov... read more
The first room that I was given was not cleaned and it appeared that a workman had left a light that was disassembled and left on counter. The second room had a couple of towels left on the floor. When they changed my room, I no longer had Internet Access and the front desk did not answer 2 calls within about 15 minutes.
Business response:
Thank you for your review. We apologize for the issues you encountered in your rooms and regret the inconvenience caused. Your comments will be shared with the appropriate teams to improve our accommodations and services moving forward. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Locked out for check in had to call while standing out side for no reason I’ll called earlier to say I was going to be there before 1 am and I was Still locked out
Business response:
Thank you for your review. We regret learning that our front desk staff member was not available during check-in. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Non smoking room stink like smoke - we ended up leaving around 11 didn’t even stay
Business response:
Thank you for your review. We are sorry for the odor and cleanliness issue you experienced in your room. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with them. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going forward. We hope you will give us a second chance to deliver the type of experience you all should always expect from our hotel. Sincerely, Hotel Manage... read more
Pillows are terrible. They are the size of throw pillows. Blankets are tucked in so tight you cant get it out unless you move the mattress. Two adults staying in room. One tiny one applucation shampoo. No coffee maker in room. Had to go get from desk and lid didnt even fit coffee maker. Continental breakfast was a pre packaged muffin or granola bar. For the amount i paid for the room only good thing was the refrigerator
Business response:
We are sorry for your disappointment with the beddings as well as the bathroom and the in-room amenities. Your constructive feedback is much appreciated as it helps us understand the expectations of our guests better. We value your business and hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.