This profile has been claimed by the business owner or representative.
Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We flew in for a quick two night stay, I do not recommend this hotel, the property needs a total overhaul. The walls are like paper, the floors were sticky and filthy. We called the front desk during the night to complain about the person pacing the floor above us very loudly but no answer. The bathroom was not cleaned properly. The mattress was terrible! It was soo bad, we could not stay another night, we had to find another hotel after our party was over.. embarrassing! Do not stay here!
Business response:
Joanna, thank you for your review of our hotel. We are disappointed to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action to ensure a more pleasant experience for every guest entering our doors. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely, Hotel Managemen... read more
The dirty hotel The place was filthy!!!
Business response:
Pedro, thank you for posting a review of your stay. We apologize for the less than the spotless condition of your guest suite and for the cleanliness issues you experienced. This does not meet our standards, and we have addressed this with our housekeeping staff, and we are confident this will not be repeated. Thank you again, and we hope you will give us another chance whenever your travels bring you back our way. Sincerely, Hotel Management
The rug smelled in the room and the heater made so much noise When I turned it on and the hotel was sold out and no more rooms available so my room was cold! The shower was wasn’t clean. Very disappointed!
Business response:
Please accept our sincere apologies for not living up to your expectations for a restful and clean stay. We always strive to deliver well-kept rooms, and unfortunately, we missed during your visit. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. We hope you choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
The establishment is gross, dirty and in need of an overhaul. The AC unit sounded like a cat all night, there were bugs in the room.
Business response:
Rose, thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback concerning the condition of our property and its overall cleanliness will help us improve our future guest experiences moving forward. Please also know, your concern for the HVAC unit is discussed with our maintenance team for review and action. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
The rooms and hallway smelled like cigarette smoke. The bathroom was not clean in my room. The staff were very nice and apologetic.
Business response:
Thank you for sharing your thoughts about your recent stay. We apologize for the cleanliness issues you faced in your bathroom and for the smoke odor you encountered while you were here. We work hard to provide a clean and comfortable environment, and we are sorry if these issues compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. On a positive note, we are happy you liked our courteous associates. Please come back to visit soon, and... read more
needs updating needs updating, very dingy, uncomfortable bed with cheap mattress. staff was nice wouldn't stay here again
Business response:
Thank you for your review of your recent stay. We are sorry our hotel did not meet your expectations. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. Once more, we do apologize. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Was expensive but guessing because of the festival in Red Bank. No amenities. Breakfast a package muffin and coffee or coffee and no milk. Kitchen but no coffee maker, microwave wave but no cups, plates, pots etc, etc. Bed was comfortable and room was clean. That’s the best I can say. If the price was $75 to $100 less as it should have been then you can accept the deficits. Totally overpriced!
Business response:
Lou, thank you for reviewing your visit. We're sorry for you were unhappy with the cost of your stay; moreover, we apologize for your disappointment with in-room amenities. Kindly note, our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their personal items. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please note, kitchenware and toiletries are available at the front desk as per the brand stand... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.