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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Raggedy room with strong disinfectant smell that never went away
Business response:
Richard, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The hotel looks nice from the outside but once inside it smelled of cigarette smoke. There were literally cigarette ashes on the window sill of our "non-smoking" room.
Business response:
Thank you for being our guest and for the valued feedback. We are so sorry for the smoke you experienced on your stay. We have strict policies where we prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. Thank you again for letting us know. It was a pleasure to have you as our guest, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
We have stayed at this property in the past but it has really gone downhill. Half of our electrical outlets had tape over them so they could not be used including the one in the bathroom so the hair dryer could not be used. One day there was no hot water for showers at the coming back from the beach. The room smelled and was very damp
Business response:
Thank you for taking the time to share your feedback. We apologize for the difficulties you faced in your room. We do our best to make sure every guest room and the hotel area is well-maintained and well equipped. We will work harder, so we do not disappoint you in the future. Thank you again for being our guest, and we hope you will give us an opportunity to make this up to you on a future visit. Sincerely, Hotel Management
Danger! Hotel May Give Your Reservation Away! First for the bad: This hotel gave away my reservation because, it was booked through a third party entity (hotels.com). They said they were not able to hold the room when others checked in ahead of me. This left me with 4 people, ages 90 down to 10 without a place to stay. I was ultimately able to work with the woman at the front desk to get 2 rooms, but it took 45 minutes of discussion to do so. For the not as bad: the woman working the front desk did her best to try to help a... read more
Business response:
Thank you for staying with us. Although it is good to know that our front desk team was helpful in accommodating you, we truly apologize for the less than desirable service you experienced from one of our associates. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. Please give us another chance to show you the hospitality you deserve... read more
Extremely uncomfortable bed and noisy hallway traffic heard throughout the night.
Business response:
Thank you for reviewing your stay. We are sorry for the discomfort you had with the mattress and regret the noise issue you encountered. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Ehh. Fairly run down room. Floors stuck to shoes and lifted some of the flooring material. Sink in bathroom wouldn’t drain. Hotel double charged me for room which took numerous visits & call with manager to fix. Window wasn’t able to lock. Ended up checking out a day early and not getting refund for it.
Business response:
Dear Paul, thank you for sharing your experience with your review. We are sorry if we failed to meet your expectations with your accommodations. We are also sorry to learn you experience some issues with your billing. We are happy this has been resolved to your satisfaction, but we are sad you had to leave us earlier than anticipated. We would love an opportunity to make this up to you should your return to the area. We are confident we can restore the high standards you expect and deserve from the brand. Travel well and tha... read more
Disappointed- stayed here before but this time room was not as clean and lacked toiletries .
Business response:
Catherine, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. We sincerely apologize if we missed something during this process. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your next visit. Sin... read more
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.