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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude We had the worst experience with a front desk clerk named Akeira. We booked a room through hotels.com and while never taking her eyes off of her cell phone, she told us that she didn’t receive the booking. I attempted to show her the confirmation, (still while never taking her eyes off of scrolling through her phone) she said “sorry, can’t help you”. Never looking at my confirmation. No reasonings provided. No attempt to solve the situation. I asked to speak with a manager and she abruptly just stated “there is none”. I... read more
Business response:
William, we are sorry for the difficulties experienced at our front desk and for the behavior of one of our employees. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. Thank you for staying with us and for your candid feedback. We hope you will allow us the opportunity to regain your trust. Sincerely, Hotel Management
The room and buliding was clean and comfortable. The only issue was the lack of amenities and breakfast. There's no gym and barely anything for breakfast.
Business response:
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your concern will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. On a positive note, your overall rating suggests you had a comfortable stay, and we hope these positive aspects of your visit will help you choose Extended Stay America again in the future. Sincerely, Hotel Management
Shit The place is gross, rude staff, almost attacking to customers loading luggage in vehicles
Business response:
Devon, we sincerely apologize regarding the rude behavior of our team members. This is not the impression we like our guests to leave with. Your feedback will be used to improve our service level going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
Smoky The room reeked of smoke, so that was pur major issue. Staff was friendly and nice enough and they were pet friendly. Hotel was just weathered and not the cleanest
Business response:
Thank you for taking the time to review your stay. We're glad to know you liked the service provided by our associates and that you were pleased with our pet-friendly property. However, we apologize for the smoke smell you experienced in your accommodation. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. Please consider giving us another opportuni... read more
Although a non-Smoking room was booked and confirmed during check in I was informed that no room is available. Had to sleep in a smoking room since there was no other option All clothes now smell of smoke
Business response:
Thank you for your recent visit and for your feedback. We were disappointed to read that we did not provide you with a favorable impression of our hotel. We truly apologize for not being able to give you the room of your choice. We hope we have another opportunity to accommodate you in your room of choice the next time your travels bring you to this area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.