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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not ever stay here! Worst time in hotel ever! Had stove but no pots. Gave you dishware upon request, but it was dirty, cup broken, misc. silverware, no two matching set.
Business response:
Lisa, thank you for reviewing your stay. We apologize for the condition of the kitchenware. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate actions to fix the problems you mentioned. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Disappointing CheckIn/CheckOut We’ve stayed at this location previously with no issue which is why we booked again. During check in we were one of three customers that had issues with incorrect billing. At checkout they tried to bill me again, even after explaining at checkin that we had already payed through Hotels.com, and was told my CC on file would be charged. When I called to let them know that they indeed mid charged me it needed to be refunded - we found out they had charged a card that was not even mine. The hotel r... read more
Business response:
Shaon, thank you for staying at our hotel once again. It is good to know that you liked your well-appointed room, but we truly apologize for the issues you had with our team members and the inconvenience it caused. We have shared your comments with our entire staff to ensure our focus remains on exceptional service. We hope you will give us another chance to welcome you back soon. The entire team would love for you to experience our hotel the way you should have on this visit. Sincerely, Hotel Management
Put vending machines on all floors. No ice machines
Business response:
We apologize as we missed providing you with an exceptional stay and gain your highest marks. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
The hallway smelled of smoke & wet dog. We were across from a tenant that lived there with 3 dogs.
Business response:
Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please know we are working with our housekeeping team to deep clean our property so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management
Only good thing is the staff. the only good thing about this place is the people. Rooms desperately need renovations. Pillows were really horrible. Bathroom fixtures were either broken or rusted. Walls so thin I heard everything. And noise throughout hotel (including dogs) went on til 2am. It is not somewhere I could ever stay again.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Managemen... read more
Booked non smoking room (I have allergies)..At check in they say they are sold out, rudely told “well you want it or not”...Having no other option I say yes. Asked to swipe card for incidentals, end up being charged about $75 not once but twice and when I called, again rudely, told “not our problem, talk to Expedia” I explained it’s not Expedia, you charged me...still working on this a week later Oh and I ended up not even staying, room stunk and I couldn’t sleep, just got in car and left..total of 45min in room
it needs an update, everything is old, elevator buttons are broken.
Business response:
We apologize for the disappointing experience and that our hotel fell short of your expectations. We will share your feedback with the appropriate individuals in our organization. We hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Not a great visit. Called to advise of a late arrival and tried to give my confirmation number but the clerk would not take a confirmation number. Very difficult and not at all helpful. I had to call where I booked to get help. Also the bed and pillows were extremely uncomfortable.
Business response:
Thank you for sharing your comments with fellow travelers. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service and we'll be taking steps to improve the guest experience for everyone. Your feedback regarding the bedding will be shared with our concerned team so that corrective measures can be taken. We apologize for the inconvenience and do hope to have the opportunity to welcome you back in the future so we can provide a better experience. Sincerely, Hotel Ma... read more
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.