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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Joe, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
I booked 2 rooms for 2 nights. After waking up the first night found a bug in my shower and sink. Told them downstairs, they said they'd handle it. I returned last that night and when I woke up found even more bugs in the bathroom and sitting on my toothbrush and comb (with pics). The manager was a nice man, seemed sincere. He gave me one free night. Not to sound like an a-hole but I paid for two rooms for two nights and came home with bugs. Doesn't seem worth it. I'd pass on this one.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Si... read more
Business response:
Bryan, first and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The property was ok. The breakfast was very disappointing the only thing was oatmeal and muffins to eat. This hotel was basically if you need somewhere quick to stay.
Business response:
Thank you for being our guest. Although you liked our property, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our brand leaders to determine new breakfast offerings. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It’s supposed to be an Extended Stay hotel but there was nothing in the rooms as far as plates or silverware, not even a coffee maker b
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issue you encountered. Please know in-room amenities and other articles such as kitchenware are available and complimentary at the front desk. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Poor stay- pick another place. Very disappointing- management rude and arrogant.
Business response:
Jayne, thank you for letting us know about your stay. We apologize for the poor service you received from our associates. Our staff genuinely cares about providing an enjoyable stay for all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
I did not like nothing about it. The property can go for new everything in the inside. The property is not clean does not have refreshing smell at all. The people who work there are very very. The rooms can be upgraded way more clean have a nice smell to them when you walk in also the room need amenities such has cups, forks, spoons knifes. I should have to call down stairs for that stuff and an answer o let me see if we have any they look and only forks really. When a paying guest call about stuff dont matter for what the s... read more
Business response:
We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your feedback holds a lot of importance as it highlights areas of improvement, so it has been discussed with the concerned individuals in an effort to deliver better service and facilities to our guests moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Manageme... read more
Rude staff. Room smelled. Too noisy.
Business response:
Shawn, thank you for evaluating your stay with us. Please accept our apologies for the difficulties you had during your stay. We assure you that we have shared your concerns with the appropriate teams, and we’re taking extra care in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.