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Extended Stay America - Red Bank - Middletown
- Hotels
- Red Bank, NJ
About this business
Location details
329 Newman Springs Rd., Red Bank, NJ, 07701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Chairs in room were stained and dirty, electronic keys had to be continually reprogrammed, rooms were never cleaned and no fresh linens in 5 days there. I guess you get what you pay for...
Business response:
Thank you for sharing your experience at our hotel. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the concerned team, and we're working with them to fix the problems you mentioned. Also, our housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We hope you will give us an opportunity to redeem ourselves i... read more
Ridiculous We got to the hotel at 11pm (7 hrs after check in time) and was informed they had no clean rooms available so obviously we didn't stay.
Business response:
Thank you for reviewing our hotel. We apologize for the difficulties you had at the time of check-in and that we were unable to accommodate you. Your feedback has been shared with the concerned team to make sure we are consistent with our service delivery. We invite you to stay with us so we can restore your faith in us and provide you with the hospitality you deserve. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
I had booked the room in advance for a non-smoking queen bed. When I arrived they told me there was no non-smoking rooms available however they did have a model room that they could set me up in. They put me in a model room that was off of the lobby which still had brochures and business cards in it and did not have any towels or amenities in the bedroom. Being off the lobby the room was extremely loud. I was extremely disappointed given I had booked this room in advance.
Business response:
Thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of service you expect and deserve. We hope you will choose us again so we can accommodate you with the room of your choice. Sincerely, Hotel Management
Business response:
Ted, thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Hotel Overbooking = More Money out of our pocket This hotel did a bait and switch on our booking through Hotels.com. They overbooked for the weekend and we ended up paying an additional $40.00 per room. This was only realized at check-in time, and at that point, you have no leverage. Not happy with this practice and won't be re-booking there in the future.
Business response:
James, thank you for reviewing your stay. We are so sorry for the issues you had at the time of check-in with your reservation and the inconvenience it caused. Please reach out to our front-desk team so that we can review your charges and see where we can make improvements. We would love the opportunity to welcome you back soon. Sincerely, Hotel Management
This was horrible! Reserved a queen non-smoking room and they gave it away and only option was smoking. Coming from a non-smoker it was gross and it wasn’t worth my money!!! I wish I knew how to get a refund or a free night stay there.
Business response:
Justine, we are sorry we were unable to accommodate you in the room of your choice and apologize for the inconvenience you experienced. We have shared your feedback with the respective team so that our future guests never encounter a similar issue. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
They need to add a swimming pool and a business center with computers that guests can use. The free breakfast was pretty terrible too!
Business response:
Jay, thank you for reviewing our hotel. We’re sorry for not meeting some of your expectations. Please be assured that we will share your feedback with our Brand Leaders so that they can use it while planning the new breakfast offerings. We appreciate your valuable feedback and hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
The staff was super friendly and helpful, but the room was a hot mess and my sister in law feels the carpet was damp (i refused to walk without shoes). The room felt moist. The window had a huge crack. The bedding was not the best so we actually went to the store and got some blankets on clearance to use for our stay.
Business response:
Sara, thank you for being our guest. We are sorry you had a poor experience at our hotel. Our team strives to make sure each guest has a pleasant stay, so we apologize for missing the mark. We appreciate you sharing details so we can take steps to prevent these issues in future. Please consider staying with us again so we can show you a better example of our hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Red Bank - Middletown
How is Extended Stay America - Red Bank - Middletown rated?
Extended Stay America - Red Bank - Middletown has a 3.4 star rating with 2,213 reviews.
When is Extended Stay America - Red Bank - Middletown open?
Extended Stay America - Red Bank - Middletown is open now. It will close tomorrow at 12:00 a.m.