Extended Stay America - Richmond - Glen Allen - Short Pump

Richa 

on Expedia

2 years ago

We had booked this room in advance and when we reached after driving all the way from New Jersey at 10pm the lady at the reception very rudely said that she had no information of our booking and there were no rooms available. She said that the property did not have double rooms as per our booking and she had no idea why expedia had booked it. It was a terrible experience and I will not recommend this hotel to anyone. You will be left out in the cold searching for another room at night if you book here. Very unprofessional. 

Robert 

on Expedia

2 years ago

Dirty and disgusting Take this hotel off Hotels.com! It is filthy! Finally found us a clean room on 3rd try. Dirty carpet. Not one item in kitchen. No ice. No breakfast even tho they say it is included. Disgusting condition. Mostly occupied by extended renters who desk clerk says have stopped paying. Shocking it is on Hotels.com 

Usama 

on Expedia

2 years ago

Filthy and disgusting 

Susan 

on Expedia

2 years ago

When I arived they had no room for me even though I had a confirmed reservation. 

Latisha 

on Expedia

2 years ago

The property was extremely dirty. There was stains on the floor and on the bed. When you walked on the carpet your feet would stick to the carpet. Soon as we walked into the hotel all you smelled was cigarette smoke. I would not recommend this place to anyone. 

hugh 

on Expedia

3 years ago

Lady during day was nice and helpful. 

Raechel 

on Expedia

3 years ago

This place was very uncomfortable. Broken/stained/missing items in suite 

Cynthia 

on Expedia

3 years ago

The staff were friendly and helpful. The property has seen better times. The carpet in the halls was filthy. The room carpet was dirty and the room smelled like cigarette smoke. The bathroom was outdated and dingy. The sofa was dirty and we all ended up with flea bites!! I don’t recommend this property unless you are desperate for a place to stay.