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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Probably the worst stay
Business response:
Dear Elizabeth, Thank you for being our guest and sharing your review. Please accept our apologies for your experience at our hotel. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we apologize for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Key didn’t work on door and the lock wouldn’t read the key the only way into our room was to be let in every time my the person at the front desk . Didn’t have a trash can anywhere in the room.
Business response:
Dear Jasmine, Please accept our apologies for any inconvenience caused by the problem with the key card. Unfortunately, maintenance issues arise occasionally, and we are sorry we could not get everything fully operational immediately. Also, we have shared your concern regarding the suite with our housekeeping team and will ensure they are more diligent in keeping the hotel clean and fresh. We hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management
Woke up to see roaches in kitchen area and bathroom checked out early had to go outside shake out all my belongings just to make sure I didn't have anything in my bags
Business response:
Dear tykiya, We regret the inconvenience you encountered in your suite. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. We are sorry that this issue compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you w... read more
We checked out as soon as we checked in. The door to the room was open upon arrival, a smashed television was on the table, a very chewed pen in a chair and no blankets on the beds. The bottom of the walls in the hallway on first floor were missing. Staff however was very friendly and helpful during the few minutes we were there.
Business response:
Dear Nichole, Thank you for choosing our hotel for your time in Richmond. Our team strives to ensure our suites are clean and well-maintained before guests arrive. However, we sincerely apologize that this was not your impression, and we appreciate you informing us of this concern. We will address this issue with our housekeeping and maintenance team to ensure that such matters do not impact our guest's experience moving forward. We hope you will give us another opportunity to host you again, as we are confident we will deli... read more
We had roaches in our bed and our bathroom the bathroom lights over the mirror didn’t work and when my boyfriend went to ask about it they said they had no light bulbs then the floor we stayed on smelled awful the whole stay we could only have two towels in the room we couldn’t afford to leave because of our situation but we left Sunday morning and the snacks are over priced the staff if rude they stayed Otp our whole check in process the phone in our room didn’t work there were kids running up n down the hallway at all hour... read more
Business response:
Dear Abcd, It was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sincerely,Hotel Management
Gross Place is a dump. Reaks of weed and cleaning supplies smell throughout the place. Small dead roach was in the bathroom. Water pressure for the sink was messed up and small drain of water came out only. Mold and mildew around the shower and bathroom. Only 2 pillows on the bed. stains on the sofa bed of god knows what. don't stay here.
Business response:
Dear Guest, Please accept our apologies for your disappointment during your stay. Providing an exceptional experience to every one of our guests is always our top priority; however, we are genuinely sorry to learn that we could not make that happen for you. We understand your frustration regarding the various issues you described, and we apologize for the inconvenience. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the Short Pump area.Sincerely,Hotel Mana... read more
The first room we were given did not lock from the outside. The second room we were given had a nonworking tv, no towel bar in the bathroom, a tub that ran water all night long and a stove dial that kept turning on. The baseboard in the main hallway was missing. I will say that the front desk gal was very friendly, professional and kind. Please do NOT stay here.
Business response:
Dear Sandra, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. Thank you for recognizing the service you received from our front desk associate. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels br... read more
Definitely misleading
Business response:
Dear Karen, Thank you for staying at our hotel and sharing your comments. It isn't enjoyable to read such comments, as this is far from the experience we want our guests to have. Your feedback is essential to us, and we are sorry you couldn't enjoy your stay. We hope to have another occasion to exceed your expectations and to welcome you back soon.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.