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Extended Stay America - Richmond - Glen Allen - Short Pump
- Hotels
- Glen Allen, VA
About this business
Location details
4231 Park Place Court, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE Was there for an hour, first set of keys didn’t work, second set didn’t work, the new room didn’t have power, the next room keys didn’t work. The receptionist didn’t care. She was too busy on the phone. Smelled like urine, it was so dirty
Business response:
Dear Guest, We are very sorry for your experience at our hotel. Please allow us to check what went wrong and ensure such incidents are handled better in the future. Please stay with us another time so we can provide you with an enjoyable experience.Sincerely,Hotel Management
This was a 2 bedroom suite with pull out couch. No sheets were provided. No pillows for couch pull out. Apparantly they had the room listed as vacant. Near harrassment for phone calls regarding check out. Slid paper under door for issues not related to them, but apparantly everyone gets one because they are trying to evict a long term tenant. Marginally acceptable decor. Horrible experience, I feel so guilty for booking this suite for my daughter and her family, sight unseen. Of course I couldn't anticipate their poor experi... read more
Business response:
Dear Caroline, We would like to apologize for the inconvenience your daughter and her family experienced during their stay with us. Our goal is to provide an exceptional experience for our guests, so we apologize for the service issue and lack of responsiveness they experienced. We work hard to give our guests a comfortable environment; therefore, we regret that this issue compromised their experience. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept o... read more
The worst hotel Front desk personnel was horrible I was asked for a credit card for my 2nd day reservation after my reservation was cancelled the first night. The 2 Jamaican ladies were very rude and nonchalant. I can’t believe they are a part of the Marriot brand. They need to work for Motel 6.
Business response:
Dear Vonda, Thank you for being our guest. We are sorry for your experience at the front desk. Please allow us time to look into the matter. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We hope to make it up to you on a future visit. Sincerely,Hotel Management
There were roaches in the kitchen. The toilet leaked puddles of water at the base of the toilet. The appliances as for the oven, stove, microwave were filthy. The whole place smelled like mildew and marijuana especially in the elevator. I would like a refund of some sort. I asked and was told no.
Business response:
Dear Amy, Please accept our apologies for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, and we welcom... read more
We had booked this room in advance and when we reached after driving all the way from New Jersey at 10pm the lady at the reception very rudely said that she had no information of our booking and there were no rooms available. She said that the property did not have double rooms as per our booking and she had no idea why expedia had booked it. It was a terrible experience and I will not recommend this hotel to anyone. You will be left out in the cold searching for another room at night if you book here. Very unprofessional.
Business response:
Dear Richa, Thank you for sharing this review. Please accept our apologies for the lack of attention at the front desk and the issues you encountered with your reservation. Your experience does not indicate the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously and will revisit our training to ensure this does not happen again. Please give us another chance to show you the hospitality you deserve on a future visit. Sincerely,Hotel Management
Dirty and disgusting Take this hotel off Hotels.com! It is filthy! Finally found us a clean room on 3rd try. Dirty carpet. Not one item in kitchen. No ice. No breakfast even tho they say it is included. Disgusting condition. Mostly occupied by extended renters who desk clerk says have stopped paying. Shocking it is on Hotels.com
Business response:
Dear Robert, thank you for being our guest. First, we apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. Understandably, no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address each problem and prevent future occurrences. We are wholly committed to regaining your trust and c... read more
Filthy and disgusting
Business response:
Dear Usama, thank you for your review. Please accept our apologies if our property was not spotless. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
When I arived they had no room for me even though I had a confirmed reservation.
Business response:
Dear Susan, thank you for sharing your review. We are sorry about the issues you experienced with your reservation, and even more, so that we did not appropriately correct the situation. Your comments have been discussed with the team, and we are reviewing our procedures, so this does not happen again. Thank you for your feedback, and we hope you will give us another chance to make this up to you and demonstrate excellent hospitality from our team.Sincerely,Hotel Management
The property was extremely dirty. There was stains on the floor and on the bed. When you walked on the carpet your feet would stick to the carpet. Soon as we walked into the hotel all you smelled was cigarette smoke. I would not recommend this place to anyone.
Business response:
Dear Latisha, on behalf of our entire team, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We have strict policies that prohibit smoking in some areas, so we appreciate you bringing this to our attention so we can address it appropriately. We hope you will consider giving us another oppor... read more
Frequently asked questions about Extended Stay America - Richmond - Glen Allen - Short Pump
How is Extended Stay America - Richmond - Glen Allen - Short Pump rated?
Extended Stay America - Richmond - Glen Allen - Short Pump has a 2.9 star rating with 831 reviews.
When is Extended Stay America - Richmond - Glen Allen - Short Pump open?
Extended Stay America - Richmond - Glen Allen - Short Pump is open now. It will close tomorrow at 12:00 a.m.