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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no amenties in the room. Not even a coffee maker. Small sign that i saw in the morning that said you needed to get it from the front desk. Too late. The remote didnt work and had extreme difficult in switching the tub to shower. Only got it half way. Clean but very shabby. Obvious that NO MONEY is going back to structural upkeep. One luggage handler i saw was broken.
Everything was fine except 2 other rooms complained about having mice. I believe they where long term tenants
Business response:
Dear Guest, We are glad to hear that most aspects of your stay met your expectations and that you had an overall comfortable visit. We also appreciate you sharing your observations about the other rooms, as guest feedback helps us monitor and maintain a clean and safe environment for everyone. Our pest control provider regularly services our hotel to maintain our high standards. We take these concerns seriously and address them promptly to ensure a positive experience for all guests. Thank you for staying with us at Extended... read more
The place was really quiet. That was a plus. The only thing that cought my attention was that the hallway floors and stairs where dirty. The stairwell had trash bags the same ones since i stayed thier the 5 days. The lady in front desk never got her name but had a heart chain she was amazing, friendly very atentive.
Everything is good
Business response:
Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to know that you found everything to be good during your stay at Extended Stay America. Your satisfaction is our greatest reward, and it is always encouraging for our entire team to receive such positive comments from our valued guests. We continuously strive to provide comfortable accommodations, excellent service, and a pleasant experience for everyone who stays with us. Your support and appreciation motivate us to maintain and ... read more
Zimmer war okay und erkennbar auf längere Aufenthalte ausgerichtet durch Küche (keine Einrichtun wie Geschirr etc) Sauberkeit akzeptabel im Zimmer, aber ansonsten wenig gepflegt und nicht einladend und abgewohnt. Personal am Checkin sehr freundlich. Zimmer wurde aber bei 2Nächten nicht gemacht. Parkplätze vorhanden. Frühstück gab es dann doch nicht.
Business response:
Dear Guest, We always aim to provide a welcoming experience; however, we regret that the overall atmosphere around the property and morning offerings did not align with the experience we strive to provide. Comments like yours help us to maintain a more rejuvenated environment while ensuring guests remain informed about available amenities and services during their stay. Please know that to maintain cleanliness for all guests, we store dishware at the front desk and are pleased to bring it to your suite upon request. On a pos... read more
Proce
110% do not book here. Front desk lady was nice but the whole place is horribly maintained and smells like smoke. When you first walk into the door down a little bit from the front desk, the wall fan is broken, taken apart and super dirty. Not a great first impression. The receptionist told me multiple times it’s a no smoking room even though the whole place smelled like weed, even by the front desk. Walking down the hall and into the room itself smelled like weed and cigarettes. Then the room itself looked like a rundown mo... read more
Business response:
Dear Guest, Thank you for taking the time to evaluate your stay. We aim to ensure each guest receives exceptional service and seamless comfort; therefore, we are truly sorry this was not your experience. It is concerning to learn that the atmosphere and maintenance of our facilities did not meet our intended standards. We appreciate you highlighting the professionalism of our front desk staff, and we will review your comments internally to prevent service oversights and ensure the timely processing of financial adjustments. ... read more
Everything went well from check in to check out
Business response:
Dear Guest, Thank you for staying with Extended Stay America and for sharing your feedback. Our top priority is for every guest to leave completely satisfied; therefore, we are delighted to see that you had such a seamless experience from start to finish. It is excellent to know that every aspect of your visit met the high standards of hospitality and efficiency we aim to deliver. Your comments made our day, and we can't wait to welcome you back for another fulfilling stay in the future. Sincerely, Hotel Management
The staff was friendly, but our room had no blankets, no shower curtain, no towels, no garbage bags and itvwas very dirty.
Business response:
Dear Guest, We appreciate you recognizing the courtesy of our team, and we are grateful for your feedback. However, we are truly sorry that your accommodations were not properly prepared upon arrival. The absence of essential items and the overall condition you described are certainly not representative of the standards we strive to uphold. Please accept our sincere apologies for the inconvenience and frustration this caused. Your comments have been shared with the appropriate departments to ensure greater attention to detai... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.