This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was moisture on roof and it was not very clean. I didn’t sleep well because we listened the tv and the people in the others rooms. But the staff was kind.
Business response:
Dear Guest, Thank you for sharing your experience with us. We’re sorry to hear your stay didn’t provide the comfort and rest you anticipated. What you described is unusual for our standards, and we’re addressing them with our team to ensure a better experience moving forward. On a brighter note, we are glad to know you felt well taken care of by our team, and we hope to have the chance to provide a much smoother visit next time. Sincerely, Hotel Management
Confusing lay out of buildings, no lobby this way signage anywhere. Park your car and good luck finding that same entrance door. Neither lamp worked in room which i reported 1st night. Nothing done our 2 night stay. Left with harsh fluorescent overheads. Refrigerator door either rusty or moldy didnt use it. The heat/AC unit whistled then sounded like a turbine. The bed was clean, comfortable. The bathroom clean, stocked. It was quiet enough.
Business response:
Dear Guest, Thank you for sharing such detailed impressions of your stay. We are grateful for your kind notes regarding the bed and restroom, and we are sorry that other aspects of the visit affected your comfort. Your observations on navigation, lighting, equipment, and overall ease of use are valuable and will be carefully reviewed as we work to refine the guest experience. We hope you will consider returning to provide a smoother, more welcoming visit. Sincerely, Hotel Management
The room was very clean and comfortable for my stay.
Business response:
Dear Guest, It is wonderful to hear that your room felt spotless and inviting during your visit. We’re glad you chose Extended Stay America and appreciate you sharing such positive feedback. Knowing you had a pleasant experience means a great deal to us, and we always aim to create that same comfort for every guest. We’d be delighted to welcome you back anytime your travels bring you to the area. Sincerely, Hotel Management
Room was clean. Front desk lady with the long nails very pleasant and helpful she gets 5 stars for her customer service.
Business response:
Dear Guest, We are delighted to hear that you enjoyed the cleanliness of your room! It is especially wonderful to know that our front desk team member made such a positive impression with her attentiveness and friendliness. At Extended Stay America, we take pride in providing thoughtful service that makes every guest feel welcome. Your kind feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay soon. Sincerely, Hotel Management
The room was clean and nice to stay.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We are glad to know that you found your accommodations comfortable. We also want to extend our apologies for any aspects of your visit that did not fully meet your expectations. Your feedback is truly appreciated and helps guide our continued efforts to enhance the guest experience. We hope you will consider returning so we may offer an even more satisfying and seamless visit in the future. Sincerely, Hotel Management
The room was very clean, the bed was really comfortable, & the staff was friendly & very helpful.
Room was clean, quiet, and comfortable. The staff was excellent and very friendly. Only downside was the hallways were messy
Business response:
Dear Guest, We are delighted to hear you enjoyed a peaceful and relaxing stay and that our team made a great impression with their warm service. Your kind words mean a lot to us. We also appreciate your note about the corridors—it is helpful feedback we will use to enhance our upkeep. Thank you for choosing Extended Stay America, and we hope to welcome you back for another pleasant visit soon. Sincerely, Hotel Management
Yes very clean and quiet
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,179 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.