This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There were no amenties in the room. Not even a coffee maker. Small sign that i saw in the morning that said you needed to get it from the front desk. Too late. The remote didnt work and had extreme difficult in switching the tub to shower. Only got it half way. Clean but very shabby. Obvious that NO MONEY is going back to structural upkeep. One luggage handler i saw was broken.
Everything was fine except 2 other rooms complained about having mice. I believe they where long term tenants
Business response:
Dear Guest, We are glad to hear that most aspects of your stay met your expectations and that you had an overall comfortable visit. We also appreciate you sharing your observations about the other rooms, as guest feedback helps us monitor and maintain a clean and safe environment for everyone. Our pest control provider regularly services our hotel to maintain our high standards. We take these concerns seriously and address them promptly to ensure a positive experience for all guests. Thank you for staying with us at Extended... read more
The place was really quiet. That was a plus. The only thing that cought my attention was that the hallway floors and stairs where dirty. The stairwell had trash bags the same ones since i stayed thier the 5 days. The lady in front desk never got her name but had a heart chain she was amazing, friendly very atentive.
Everything is good
Business response:
Dear Guest, Thank you for taking the time to share your kind feedback with us. We are delighted to know that you found everything to be good during your stay at Extended Stay America. Your satisfaction is our greatest reward, and it is always encouraging for our entire team to receive such positive comments from our valued guests. We continuously strive to provide comfortable accommodations, excellent service, and a pleasant experience for everyone who stays with us. Your support and appreciation motivate us to maintain and ... read more
Proce
Everything went well from check in to check out
Business response:
Dear Guest, Thank you for staying with Extended Stay America and for sharing your feedback. Our top priority is for every guest to leave completely satisfied; therefore, we are delighted to see that you had such a seamless experience from start to finish. It is excellent to know that every aspect of your visit met the high standards of hospitality and efficiency we aim to deliver. Your comments made our day, and we can't wait to welcome you back for another fulfilling stay in the future. Sincerely, Hotel Management
It was extraordinary and seamless. I was able to settle in feeling like I was home.
Room and staff were great. Only downside were the people hanging around the front lobby. Also saw the police there 3 different days for different reasons. Even with that , I felt safe and the room was a great value and convenient to main roads. Would stay again.
Business response:
Dear Guest, We are so glad to know your stay left a positive impression and that you felt comfortable throughout your visit. It is wonderful to hear our team helped make your experience enjoyable. At Extended Stay America, we’re committed to providing a welcoming environment and appreciate you sharing your observations as well. Thank you for your kind feedback, and we look forward to hosting you again on your next trip. Sincerely, Hotel Management
Room was peaceful and quite
Business response:
Dear Guest, Thank u for highlighting how calm and relaxing your stay felt—we are delighted to hear that. It is wonderful knowing you were able to unwind comfortably during your visit. At Extended Stay America, creating a restful environment for our guests is always a priority. We truly appreciate your kind feedback and look forward to welcoming you back for another pleasant, relaxing experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,255 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.