Extended Stay America - Rochester - Greece

Business response:

Dear Pamela, We apologize for the delay at check-in and the inconvenience caused by the non-working TV remote and limited staff availability. We understand how this impacted your evening and truly regret the disruption. While we’re glad you found the room comfortable, clean, and appreciated the coffee, we’re reviewing your feedback to enhance our service and amenities. Your input is invaluable to our improvement efforts. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re glad to hear that our hotel met your needs for an overnight stay during the tournament. We understand that value is important, and we aim to provide affordable options while maintaining comfort and quality. We appreciate your understanding and will continue to work on enhancing our guest experience to better meet expectations. Your feedback is valuable, and we hope to have the opportunity to serve you again in the future with an even better experience. Sincerely, Hotel Managemen... read more

Business response:

Dear Guest, Thank you for your feedback. We are thrilled to hear that you had a positive experience with us! Our team strives to create a welcoming and comfortable environment for all of our guests, and it's wonderful to know that we were able to meet your expectations. If there is anything specific you would like to see or experience during future stays, please don't hesitate to let us know. We truly appreciate your kind words and hope to have the opportunity to welcome you back to Extended Stay America for another excellen... read more

Business response:

Dear Guest, Thank you for your review! We are glad to hear that you found our location convenient, with easy access to the highway and nearby dining options. We strive to offer a comfortable and accessible stay for all of our guests, and we appreciate your feedback. We look forward to welcoming you back to Extended Stay America soon!Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you so much for taking the time to share your wonderful feedback about your recent stay with us. We’re thrilled to hear that you had a great experience and truly appreciate your kind words. It’s always our goal to provide exceptional service, clean accommodations, and a welcoming environment for all of our guests. Your satisfaction means the world to our entire team, and we’re grateful for the opportunity to have hosted you. We look forward to continuing to exceed your expectations on your next visit. Since... read more