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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in was easy. The first one they put me in. Apparently the manager decided they didn’t want anybody on the first floor so they switched my room out and I got up to the room and I couldn’t get the door to lock so I went back downstairs to get a different room they gave me a different room. Everything was good with that room it was clean— Staff is always helpful and politethere.
Business response:
Dear Guest, Thank you for sharing your experience! We are glad the second room worked out well and that you found it clean and comfortable. We appreciate your patience with the room changes and are happy to hear our team made a positive impression. At Extended Stay America, we strive to make every stay smooth and welcoming, and we hope to host you again for an even more seamless visit in the future. Sincerely, Hotel Management
Room was clean and the staff were really nice, bed was a little to firm fir my liking and the floor in the kitchen was a little worn down but we had a good experience and would definitely stay there again
Good.happy with all
Business response:
Dear Frederick, We are thrilled to hear you were pleased with your visit! It is wonderful to know that your stay met your expectations and left you feeling satisfied. Your feedback truly brightens our day and encourages our team to continue providing excellent service. Thank you for choosing Extended Stay America, and we look forward to welcoming you back for another enjoyable experience soon! Sincerely, Hotel Management
Good luck flushing the toilet. Overall, this property was ok. Not bad, not good...middling. It was quite clean so kudos for that. The TV works and the staff is good. But note that it is quite worn down. I think it's mostly for long term construction workers and that type of guest, so nothing fancy but a roof when needed. However, the button to flush the toilet is on top of the tank and some goofball built a vanity shelf over the tank with about an inch, if that, to get your finger in. It's ridiculous.
Overall, the stay was ok. Our room was not ready at the 3pm check-in time which threw off our evening's timetable. Later, the remote control for the TV did not work and it was hard to find staff to take care of the situation. (We ended up getting it resolved the next morning). "Take-away" breakfast was only so-so, but the coffee was strong at least. Comfortable, clean room and bed, nice shower, but nothing exceptional.
Business response:
Dear Pamela, We apologize for the delay at check-in and the inconvenience caused by the non-working TV remote and limited staff availability. We understand how this impacted your evening and truly regret the disruption. While we’re glad you found the room comfortable, clean, and appreciated the coffee, we’re reviewing your feedback to enhance our service and amenities. Your input is invaluable to our improvement efforts. We hope to have the opportunity to welcome you back. Sincerely, Hotel Management
Price was lower than most options, but you get what you pay for. It worked for what we needed for an overnight tournament stay.
Business response:
Dear Guest, Thank you for your feedback. We’re glad to hear that our hotel met your needs for an overnight stay during the tournament. We understand that value is important, and we aim to provide affordable options while maintaining comfort and quality. We appreciate your understanding and will continue to work on enhancing our guest experience to better meet expectations. Your feedback is valuable, and we hope to have the opportunity to serve you again in the future with an even better experience. Sincerely, Hotel Managemen... read more
Everything
Business response:
Dear Guest, Thank you for your feedback. We are thrilled to hear that you had a positive experience with us! Our team strives to create a welcoming and comfortable environment for all of our guests, and it's wonderful to know that we were able to meet your expectations. If there is anything specific you would like to see or experience during future stays, please don't hesitate to let us know. We truly appreciate your kind words and hope to have the opportunity to welcome you back to Extended Stay America for another excellen... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,179 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.