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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was extraordinary and seamless. I was able to settle in feeling like I was home.
i got to the hotel and the system was down. i wasn’t able to check into my room. The lady at the desk did everything she could but the system would not allow her to check me into my reservation
Business response:
Dear Guest, We sincerely apologize that you were unable to check in to your roomdueto a system outage at the time of your arrival. While our associate did everything within her control, we regret that technical disruptions like this unfortunately limit what can be processed at the time. This matter has been shared with our leaders and technical support teams to help strengthen system reliability andresponseduring outages. We understand how disruptive this situation must have been and are sorry for the inconvenience it caused... read more
Toliet did not flush and sink did not drain no shampoos barely any soap
Business response:
Dear Guest, Thank you for bringing your experience to our attention. We are very sorry to learn about the maintenance and amenity concerns you encountered during your stay. Please accept our sincere apologies for the inconvenience this caused. While unexpected equipment issues can occasionally arise, we recognize how disruptive they can be and regret that they affected your comfort. Your feedback will be shared with our team so we can take corrective steps and implement service improvements. We remain committed to providing ... read more
Room and staff were great. Only downside were the people hanging around the front lobby. Also saw the police there 3 different days for different reasons. Even with that , I felt safe and the room was a great value and convenient to main roads. Would stay again.
Business response:
Dear Guest, We are so glad to know your stay left a positive impression and that you felt comfortable throughout your visit. It is wonderful to hear our team helped make your experience enjoyable. At Extended Stay America, we’re committed to providing a welcoming environment and appreciate you sharing your observations as well. Thank you for your kind feedback, and we look forward to hosting you again on your next trip. Sincerely, Hotel Management
The parking lot was not plowed . It was mess.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We appreciate you choosing to stay with us and regret that your arrival experience was impacted by the outdoor conditions. Please accept our sincere apologies for the inconvenience caused. Maintaining safe and accessible surroundings is very important to us. Your comments have been shared with our team to help improve our response during inclement weather. We value your input and hope you will consider returning in the future for a smoother and more comfortabl... read more
Room was peaceful and quite
Business response:
Dear Guest, Thank u for highlighting how calm and relaxing your stay felt—we are delighted to hear that. It is wonderful knowing you were able to unwind comfortably during your visit. At Extended Stay America, creating a restful environment for our guests is always a priority. We truly appreciate your kind feedback and look forward to welcoming you back for another pleasant, relaxing experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.