This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Been at this hotel 3 weeks and continue to find problems . The latest my carpet is soaked from the air conditioner and get another room. I can’t get a financial break for all my inconveniences. Unfortunately this is the only thing I can afford so I have to deal with the circumstances . 😡
Business response:
Dear Joseph, We apologize for the ongoing issues you have experienced during your extended stay. Your comfort is our priority, and we regret any inconvenience caused by the wet carpet and other challenges. We understand your frustration and are working to address these issues promptly and will strive to improve our guest's experience. Please feel free to reach out to our staff at the front desk. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Management
This hotel is not up to living standards. I have rented 3 different rooms because of poor conditions. The staff has been told several times and they do little to nothing. This third room has a refrigerator that leaks a puddle on the floor, a window with bent screen like someone tried to break in, the air conditioner leaks all over the carpet and the list goes on. This place should be closed for renovation and new staff hired with some people to people skills. I have seen some rough places but this place takes the cake.
Business response:
Dear Joseph, We apologize for the numerous issues you encountered during your stay. Your feedback about the room conditions and staff responsiveness is deeply concerning and does not reflect the standards we strive to uphold. We take these matters seriously and are sharing them with urgency. Your comfort and safety are our priorities, and we regret any inconvenience you experienced. We are committed to making necessary improvements and appreciate your patience. Thank you for choosing to stay with us. We hope to have the oppo... read more
**BEWARE** The woman at the front desk was nice, courteous and helpful. However, there is something off about this place. People loitering and drinking outside. Chicken bones in the parking lot. Very, very sketchy vibe overall. So sketchy that we didn’t feel safe staying the night despite paying for it. We couldn’t find another room so we had to cut our stay in Rochester short. I would strongly suggest investigating what is going on at this location before something bad happens, it feels like a dangerous place to be.
Business response:
Dear Guest, We apologize for the unsettling experience you had during your stay. While we are pleased to hear that our front desk staff was helpful, we are deeply concerned about the issues you described. Your safety and comfort are our top priorities, and we are taking immediate steps to address the loitering and cleanliness issues. We regret that this situation caused you to cut your stay short and appreciate your feedback as it helps us make necessary improvements. We hope you consider giving us another chance to provide ... read more
Dead bedbug on the mattress. Enough said!
Business response:
Dear Adam, We sincerely apologize for the distressing experience you had with a bedbug. This is unacceptable and not indicative of our standards. We take such concerns very seriously and have immediately contacted our pest control team to inspect and treat the room thoroughly. Your feedback is crucial in helping us maintain a clean and safe environment for our guests. We hope you will give us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Unfortunately I’m in a situation after a death in the family and it’s close to work . This hotel is very poorly run and maintained. I stayed in 3 different rooms and all three had issues. Toilet wouldn’t flush, smoke detector hanging by wires , refrigerator leaks, broken blow dryer, handle in bathroom locked me in for over an hour till I got help finally. Not to mention rooms are very dirty with beer caps on floor and rug filthy upon arrival. Finally people above me on second floor very loud all night fighting and vulgar lan... read more
Business response:
Dear Joseph, Thank you for sharing your experience, and please accept our deepest condolences for your loss. We sincerely apologize for the multiple issues you encountered during your stay, including maintenance problems and noise disturbances. It is clear we did not meet our usual standards, and for that, we are truly sorry. Your feedback regarding the cleanliness and maintenance of our rooms is invaluable, and we are committed to addressing these concerns promptly. We are also reviewing our procedures to better accommodate... read more
This appears to be some type of live in shelter. Too many ppl hanging out around the facility. No grab and go breakfast like promised. The rooms were clean. Nice place to lay your head but not really safe for a single traveling female.
Business response:
Dear Cynthia, Thank you for providing feedback regarding your recent stay with us. We apologize for the disappointment regarding the atmosphere and the grab-and-go breakfast not being available as expected. We appreciate your positive feedback about the cleanliness of the rooms and that it served its purpose of providing a comfortable night's rest. We'll review the concerns you raised to ensure a more enjoyable and secure experience for all our guests. We hope to have the opportunity to regain your trust and provide a more p... read more
One guest was loud throughout the night with a dog barking. She wouldn’t be quiet even after the police and staff went to her room to speak with her.
Business response:
Dear Kanika, We sincerely apologize for the disturbance caused by another guest during your stay. Ensuring a peaceful environment for all our guests is a priority, and we regret any inconvenience this may have caused. Our team takes noise complaints seriously and addresses them promptly, but we understand that this situation was not resolved to your satisfaction. Please accept our apologies for the disruption. Your feedback is valuable, and we will use it to improve our guest experience. We hope to have the opportunity to se... read more
Scary once we pulled into the parking lot it was creepy looking people hanging around outside and in the lobby. My wife and child uncomfortable She would not let us stay there.
Business response:
Dear James, We sincerely apologize for the discomfort you and your family experienced upon arrival. Ensuring a safe and welcoming environment for all our guests is of utmost importance to us. We are addressing your concerns internally to prevent any future occurrences. Please accept our apologies for falling short of your expectations. We appreciate your feedback as it helps us improve our service. We hope you will give us another opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Manage... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.