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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Not happy with this facility at all!! One of the housekeeping staff stole personal hygiene items out my room.
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Could use another night stand/table next to the bed. Otherwise it was very comfortable and reasonably priced!
Business response:
Frank, thank you for taking the time to post review of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. Your feedback has been noted, and we hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Run down filthy horrible. The hotel is in need of cleaning and repair. The stairwells and doors to the stairwells are filthy. The veneer on the doors is brook n off at the bottom. There was bags of trash in the hallways by the doors. The room had a light film of dust and the bedspread had stains on it. I was so exhausted after a twelve hour drive, I took one of my blankets out of the car, laid it on the bed and slept that way. I went to brush my feathers and found tooth paste on the spout. Don’t stay here. I am trying to get... read more
Business response:
Thank you for choosing our hotel. We are concerned about your experience regarding cleanliness and have immediately brought this to the attention of our housekeeping team for review and action. Our staff's top priority is to provide a clean environment for our guests, and we are sorry that it did not happen during your stay. We hope you will give us another chance to provide a better experience on your next visit. Sincerely, Hotel Management
I did not like the fact that ive been there 2 1/2 weeks and not one house keeper came to clean my room and when she finally did she stole out my room! I also should not have to take my own linens and towels /washclothes to the front desk to get clean fresh ones!!
Business response:
Dear Guest, thank you for bringing this to our attention. We take these matters very seriously and have taken the necessary actions to ensure this is properly addressed. We are happy to have had the chance to speak with you directly and resolve this to your satisfaction with the proper compensation due. Thank you again for allowing us the opportunity to leave you with a more favorable impression and we hope to have you back for a visit soon. Sincerely, Hotel Management
the location was great, comfortable and the online pictures were exact as I booked for which was great.the tub looked like it had an ugly scratch that I think made it small leak on the floor
Business response:
Thank you for choosing Extended Stay America. We are delighted to know you had a great stay and that our ideal location was perfect for your plans. However, we apologize for the issue you had in your room. Your feedback has been shared with the maintenance team for review and action. We hope to have an opportunity to make it up to you in the near future. Sincerely, Hotel Management
The carpet was so dirty and full of particles that I did not even want the wheels of my luggage to come in contact with it. The entrance is completley neglected and the same goes for portions of the hallway carpet. Then I was chaged for a room that I pre paid for and now the travel company is having difficulty reaching a manager to sort this out. Mind you I told the person when I checked in that it was already paid and told the person when I checked out as well. No receipt was provided and no one mentioned a charge. It was n... read more
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and that ruined your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Regarding the charges, please feel free to reach out to our front desk as they will be happy to provide you with a detailed explanation. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Mark, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
I absolutely love this place.spacious,clean,wonderful staff.
Business response:
Thank you for being our guest at Extended Stay America. Our team is so pleased to learn you enjoyed your stay, found your suite comfortable and our staff friendly and professional. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.