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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I don’t like that the old GM has walked into my room before checkout time to check with us if we are staying longer when I already paid through Expedia. I’m pretty sure you’re not aloud to walk into a room especially before checkout time. She has also called the room at 1:30 am twice and then came to room and knocked to wake us up on purpose because she didn’t do her job and replace the room with multiple problems that was addressed when it was booked on first day. The old GM just recently stepped down should be talked to fo... read more
Business response:
Dear Joseph, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Receptionniste tres bête pas de bonjour elle me demande What do you want ?? une personne se promenait dans le hall d'entrée et a l'extérieur pour nous demander de le reconduire au palais de justice sinon il aurait un mandat d'arret contre lui nous étions un dimanche a 18 heures endroit assez sale plancher tres collant je ne recommanderait pas
Business response:
Dear Isabelle, We apologize for the negative experience you had during your stay. Your description of the receptionist's behavior and the cleanliness of the property is concerning. We are addressing these issues with our team to ensure a more welcoming and clean environment for all guests. We appreciate your feedback and are committed to improving our services. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Family thrown out due to mal functional wire alarm and no refund although I paid for a week 3 adults and 2 children myself 76 years old.
Business response:
Dear Sharon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
Convenient and good price; Front desk woman was friendly but I waited about 10-15 to be noticed waiting to check in and I observed other guests standing for long periods waiting for someone to be at the counter; verbalizing their aggravation at how long they were waiting. I needed something a couple of times during my stay and each time had to stand waiting for a period of time that is not comparable to any other place I’ve stayed. I doubt I’d stay here again.
Business response:
Dear Andrea, Thank you for sharing your experience. We're glad to hear you found the price convenient and the front desk staff friendly. However, we apologize for the delays you encountered during check-in and while seeking assistance. Your feedback is invaluable and will help us improve our service efficiency. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Crack heads in and out all day all night. Dirty,room was dirty,hallways smelled foul for days,doors not secure,no garbage cans in site anywhere,trash everywhere.
Business response:
Dear Joseph, We apologize for your experience during your stay. We take your feedback about cleanliness, safety, and the overall environment seriously. We are committed to addressing these concerns promptly to ensure a more comfortable and secure experience for all our guests. Thank you for bringing this to our attention.Sincerely,Hotel Management
Soon as I got off my truck to walk inside I got ask if I needed any drugs I said no I’m actually here to check in. About 4 people outside smoking cigarettes next to the entrance. Hallway smell like cigarettes. I end up not checking in and I’m expecting a refund.
Business response:
Dear Luis, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur again.Sincerely,Hotel Management
I would not recommend this property for anyone
Business response:
Dear Andre,We apologize that your experience did not meet your expectations. We strive to provide a positive stay for all our guests and regret any shortcomings you encountered. Your feedback is important to us, and we will use it to improve our services. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
Seedy property. I pulled into the parking lot and didn't even bother to check in. I went straight to another hotel. I decided eat the money I spent on a reservation than stay there.
Business response:
Dear Bryan, We regret to hear about your experience and apologize for any disappointment caused. We strive to provide a welcoming environment for all our guests, and we are sorry that we did not meet your expectations on this occasion. Your feedback is valuable to us, and we will use it to improve our services and facilities. Should you reconsider staying with us in the future, we would appreciate the opportunity to provide you with a better experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.