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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This place is disgusting Came here for a weekend away visiting friends and was very disappointed. The room was dirty (leftover snacks/candy), there were ants in the corners of the room, carpets stained, and the entire area was dusty. The only redeeming factor was that the staff was nice and accommodating. We did not even stay the whole weekend. Pay a little more and go to the hotel next door instead.
Business response:
Dear Guest, We deeply regret that your experience did not meet your expectations or our standards. It is important to us that our guests enjoy a clean and comfortable environment, and we clearly fell short in this instance. We are grateful for your comments regarding the friendliness and helpfulness of our staff, but we understand that the issues with cleanliness significantly impacted your stay. Please know that we are addressing these concerns to ensure they are not repeated. We hope you will consider giving us another cha... read more
Manager cancelled my booking due to short staff supposedly. They said they called me but no voice message are anything left to let me know. I show up to be told my room was cancelled, they offered me another room at a higher price, I accepted the room under protest as they were not though they cancelled my room. I get to the room the work at all and it’s hot in the room. The ac did not work. Absolute garbage experience
Business response:
Dear James, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is a clean, comfortable suite; we will work with our staff to ensure this is an isolated issue. Please give us another chance to provide you with the stay you deserve the next time your travels bring you our way. Sincerely,Hotel Management
I called to confirm my room and inform them of a late arrival. Our room was sold and they had no availability. Very unfortunate situation to have my family in after a 6 hour drive. I would give it a 1 star, but I get it. It’s a business. They room was rented to someone staying for a month. The young lady at the front desk was apologetic, but some assistance finding a room would have made the experience a little better.
Business response:
Dear Curtis, Thank you for sharing your experience, and we sincerely apologize for the inconvenience you faced upon arrival. We understand how frustrating it must have been after a long drive. Your feedback is important to us, and we will use it to improve our services. We're glad our staff member was apologetic, and we regret any assistance finding alternate accommodations was not provided. We hope to welcome you back for a more improved stay in the future. Safe travels!Sincerely,Hotel Management
Nothing
Business response:
Dear Petroula, Thank you for sharing your feedback. We value guest input and use it to improve our services. Your satisfaction is important to us, and we appreciate the opportunity to address any issues or questions you may have. We hope to welcome you back for a better stay in the future. Sincerely,Hotel Management
For a smoke free facility, the whole place smelled of cigarettes, our room and hallways. Carpet was dirty and severely worn. Toilet, look like someone just flushed after leaving a deuce. Looked like pubic hair in and on the side of the tub. The outside was dirty. Our first impressions of the place were " well, let's just get into the room and make our decision " It was a no brainer! Although there were no other hotels available in the area due to the solar eclipse, we found one 3 hours away.
Business response:
Dear Donald, Thank you for sharing your experience, and we apologize for the issues you encountered during your stay. We take cleanliness and guest satisfaction seriously, and your feedback is concerning. We are actively investigating these matters with our housekeeping and maintenance teams to address and rectify any deficiencies. Your comfort and satisfaction are important to us, and we appreciate your understanding. We hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
I was very disappointed because they banned me from coming to extended stay. I do not know for what reason but I did absolutely nothing wrong. I believe it might be because the manager was rude and disrespectful and my sister called the corporate office on her
Business response:
Dear Chantee, Thank you for sharing your feedback. We sincerely apologize for any inconvenience or misunderstanding regarding your recent experience. We take guest feedback seriously and strive to provide a welcoming environment for all visitors. Rest assured, we are investigating the situation to understand the details fully. Our aim is to address any concerns and ensure fairness in our decisions. Your feedback is invaluable in helping us improve. Thank you for bringing this matter to our attention. We appreciate your patie... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.