This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was excellent, however the room was in very poor condition, holes in the carpet peeling paint and the property itself was just unkept. I booked because the price was reasonable for dog, friendly, but again, incredibly disappointed with the condition of the room and the property as you couldn't walk without stepping in a mess there is no place designated with trash or bags for pets, and people did not clean up after their own animals. I absolutely would not stay here again. The only positive thing was the young woma... read more
Business response:
Dear JENNIFER, Thank you for your feedback and for being our guest. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
Outdated and dull I was shocked when entering the hotel entrance door, it looked very old and outdated. Honestly not worth the money paid for. The room was dull and light was very outdated, no coffee machine, no shampoo or conditioner in bathroom. Breakfast was only a cup of coffee and a muffin, that is it. Never go back there.
Business response:
Dear Guest, Thank you for choosing us for your recent stay. Please accept our apologies for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh, but we understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. We hope you will revisit, as we welcome another opportunity to show you why we are a great choice when visiting the area and provide you with the exceptional stay you deserve.Sincerely,Hotel... read more
Can I say this was one of the worst places ive ever stayed. No lobby, might sound trivial, but the astetics is not impressive. No housekeeping whatsoever, we had to go to the front desk for linens and for dishes. We had to clean the room ourselves, which actually my boyfriend didn't mind doing. We were supposed to have king size bed, ended up with Queen, and wasn’t reimbursed. Also, i was looking for a large cart to move my bags to my car, and couldn't find a one, ANYWHERE at 2-3 in the morning. I did like dealing with Alexi... read more
Business response:
Dear MAGDALENA L, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management
Very dirty. Bad odors. Loud arguments in the hallway. I will never go back there again. I was there for a family emergency and had no choice to stay. Any other time i wouldve checked out and left.
Business response:
Dear Christina, Thank you for taking the time to review your visit. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. Moreover, we understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short i... read more
The hallways had a strong odor of burning cannabis. It was even in the elevators. There were loud noises going on near my room in the hallway. The room was nice and it was clean. I would never go back again though. I was there for a family emergency if not i wouldve left. Because i booked through Expedia it was a hassle with the front desk.
Business response:
Dear Christina, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our hallways were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We are also sorry that your stay was inconvenienced by noise from other guests. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospit... read more
Disgusting, disappointed, never again Hotel was in a good area with plenty to do. Girl at the desk was as great, very personable. She said our room was just cleaned when I checked in….. noooo it was not. I would be surprised if the room hadn’t been cleaned in a week. Yes, bed was made and there were towels, end of cleaning. There was a fridge with food in it, some man’s hat on the lamp, sunflower seeds on the carpet which was so filthy I wouldn’t have walk on it without shoes. The drain in the shower was coming up from the f... read more
Business response:
Dear april, Thank you for the detailed evaluation. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice.Sincerely,... read more
Booked &prepaid room with 2 queen beds for 2 people w/Expedia. Checked in at 3:10pm. Other people before me&other behind me. I cardholder, being a senior, had an adult family member with me, who is needed to assist me with medical problems on a family trip-we needed same room.At checkin I gave license, but staff stated new rules, not only cardholder checking in but all adults in room must have their licenses scanned ,even some minors.My family member felt intrusive, and felt it was not usual hotel policy, not normal. Since I... read more
Business response:
Dear Deborah, Thank you for the detailed evaluation. We sincerely apologize for any confusion or miscommunication caused regarding our check-in policies. We never intend to make our guests feel unwelcome or uncared for; we genuinely regret not showing you the hospitality you deserve and that we are known for providing. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice.Sincerely,Hotel Management
Room was stank..furniture was old and outdated
Business response:
Dear Talia, Thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay and appreciate the feedback. Your honest comments will be shared with our associates, and we will use them for future improvements. We hope you will give us another opportunity to provide you with the great visit you deserve and to show you why we are an excellent choice.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.