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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Having a kitchen to be able to cook our own food was great. The Free " breakfast" that considted of oatmeal or granola bar was extremly disapointing. I believe if they advertise free breakfast in the am. Either ,offer a real bfast or nothing
Business response:
Thank you for reviewing your experience at our hotel. Although you had an overall comfortable stay, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Going to Corp Was lied to was loud broken bathroom had to plung the toilet myself then got charged for smoking when that was a lie call the hotel and the manager was nasty refused a refund and banned me
Business response:
Dear Maria, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Having the kitchen in the room was very convienenyt
Business response:
Thank you for choosing to stay with us. We're glad to know you liked having a kitchenette in your room and that you had a pleasant time while you were here. It was our pleasure hosting you, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The staff was very friendly and helpful but the hotel itself had a very strong odor of cigarette in the hallways n in the rooms
Business response:
Please accept our sincere apologies for the smoke smell. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of our property ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
I reserved a non-smoking room. Unfortunately, the hallways smelled of smoke and the room had an odd odor.
Business response:
Thank you for being our guest. We are sorry for the smoke odor you experienced and that ruined your stay with us. Your feedback has been discussed with our housekeeping team, and we have asked them to deep clean the area to remove the smell. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Wonderful It was excellent
Business response:
Teana, thank you for selecting Extended Stay America. Delivering splendid experiences and excellent service to all of our guests is what we strive for, and we thank you for letting us know we could make this happen for you. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management
Business response:
Patricia, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
We were able to check in a bit early at 2:05pm! Thank you to the wonderful front desk lady!! Our room was comfortable and quiet!
Business response:
Thank you for rewarding Extended Stay America with your wonderful review. It feels so good to know you were happy with the comfort of your well-appointed room and that you were awed by our excellent hospitality. Thanks for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.