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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Renovations are needed
Business response:
Dear Ashley, Thank you for staying with us at Extended Stay America and sharing your review. We are pleased that you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management
Comfortable bed, but avoid this hotel if you can. Very dim lighting throughout the building, not very clean, broken furniture, and there was a musky mildew smell. I have been staying with Extended Stay America for years and have noticed a dramatic decline in quality but this is a the absolute worst I have seen. Absolutely NOT worth the cost.
Business response:
Dear Jon, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. Thanks again for being our guest, and we hope to regain your trust the next time you are in the area!Sincerely,Hotel Management
Every night there were people outside that sounded like they were fighting, being noisy and obnoxious. The place was a lottle outdated, which really is not a big deal. In my room, the sink leaked, and so did the fridge. The carpet was sticky, and what ever was on in stuck to your feet or shoes. Which was nasty.
Business response:
Dear Tiffani, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We hope you will consider giving us another chance in the future to provide you with the stay you ... read more
I booked a non-smoking room and every day we came back it smelled of weed. People hanging out outside day and night and the place was run down and dirty. Do not recommend.
Business response:
Dear Ana, Thank you for your feedback. We sincerely apologize for the unpleasant odor in your room and the issues you experienced during your stay. This is not the standard we aim to uphold, and we take your concerns seriously. We will address the cleanliness and maintenance of our property with our team to ensure a more comfortable environment for our guests. Your experience is important to us, and we hope to provide you with a better stay in the future. We look forward to welcoming you back!Sincerely,Hotel Management
The property was a section 8 housing unit. People yelling and cops were called. Door wouldn’t lock because it looked like it was once broken into. Tried other hotels but no availability. Recommendation, remove this hotel as an option. Need to know how I could possibly get a refund. Booked for two nights and left first thing in the morning after first night.
Business response:
Dear Patricia, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.SincerelyHotel Management
Did not feel that safe when we returned late at night. Parking lot not well lit.
Business response:
Dear Sal,Thank you for sharing your concerns. Sincere apologies are extended for your discomfort regarding safety during your stay. Guest security is a top priority, and it is regrettable that the lighting in the parking lot did not meet expectations. Your feedback is invaluable, and the appropriate team will address it to improve the situation. We hope that you will consider a future visit, allowing for a safer and more comfortable experience. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Not a real breakfast as described on website: it was just coffee and snacks, even not provide milk. In bathroom, there was no shampoo, just a small piece of soap. In bedroom, the lamp between two beds was not working. There were no power sockets around beds and table, so that we had to unplug the power of digit clock or TV to charge our cell phones. One of legs was almost broken, that supported the table. There were some visible stains in bed sheets. Overall, it is a terrible experience.
Business response:
Dear JIONGRU, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.