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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Urine on the toilet in the bathroom, smelled like marijuana in the hallways that seeped into our room. People were shouting and yelling all hours of the night. Our smoke detector was hanging from the ceiling, instead of completely attached. Worst money I've ever spent, never going again.
Business response:
Dear Nicole, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
The staff was very friendly and helpful. The room was very clean and the hotel was very quiet.
Business response:
Thank you for the glowing review of Extended Stay America. We're thrilled to know you the service provided by our associates met all your expectations and that you loved your well-maintained room. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Jeff, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
I stayed on the second floor in a non-smoking room. Problem was the whole floor stunk from smoking. Also no ice machines on premises, and even though it is an extended stay location, you have to request cups, plates etc.
Business response:
Thank you for posting a review of your stay. We apologize for the smoke smell you experienced while you were here and for the inconvenience you had due to our dishware policy. Your feedback has been shared with our housekeeping team, and we’re working with them so we can redouble our efforts to remove the odor from our property. Also, know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Please consider giving us ... read more
Business response:
Thank you for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Did not like having to go to front desk for dishes.
Business response:
Thank you for staying with us. We are sorry you were unhappy with our hotel's policy of keeping the kitchenware at the front desk. Please know that this is to ensure the cleanliness of these items when our guests' check-in. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.