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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I prepaid for my room through Expedia got to Hotel and my room was given away and I had to share a single bed one bed in room with the person I was splitting a room with very inconvenient and I was given a room under construction at first toilet in the middle of the room mattress up against the wall terrible experience I will never stay at a extended stay again.
Business response:
Dear Natosha, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Upon arrival the property was unkept, an people were gathered around the front entrance smoking Marijuana. The desk clerk was very nice.when i got to my room bed had not been changed. Upon check out my money was refunded. The desk clerk was very nice and very apologetic.
Business response:
Dear Plowden,We sincerely apologize for the issues you encountered during your stay. It is unacceptable that the property was not properly maintained and that you were exposed to such disturbances. We are deeply sorry that the room was not prepared to our standards. While we are pleased to hear that our desk clerk was helpful and refunded your money, we recognize that this does not compensate for the inconvenience you experienced. We are addressing these concerns with our team to ensure improvements are made. We hope you wil... read more
Gave away my reservations!!!! When I went to check in they told me they were booked. I proceeded to tell them I had a reservation the lady told me she’s the night shift and she don’t know what to tell me, they are booked. Basically they gave away my reservations for 2 nights. 5 hours away from home,stranded, don’t know the area. it was a horrible experience with them!!!! Would not recommend this place to anyone!!!!!!
Business response:
Dear Rena, We sincerely apologize for the inconvenience caused by the overbooking issue. It is unacceptable for reservations to be given away, and the experience described does not reflect our standards. Ensuring our guests have a smooth check-in process is a priority, and we regret the distress caused. Your feedback is invaluable, and we are addressing this with our team to prevent future occurrences. While the situation was unfortunate, and we understand your decision not to return, we hope for another opportunity to provi... read more
Staff are unprofessional and treat customers like crap. Rooms are filthy and equipment is in lousy condition (fridges leak and staff don’t care about fall risks of handicap customers, hair dryer over sink had cord chewed off!). They only “guarantee a bed” not a room type, which is problematic if you need a handicap room. Management complained when they were asked to discount the regular room when the handicap room was unavailable. Management also complained when reasonable ask of providing dishes and towels to room were expe... read more
Business response:
Dear Carmel, Thank you for sharing your experience, and we sincerely apologize for the issues you encountered during your stay. Your concerns about the cleanliness, equipment condition, and lack of accommodation for your needs are deeply troubling, and we are committed to addressing these shortcomings immediately. We understand the frustration this caused, especially given the importance of ensuring a safe and comfortable environment for all guests. We take your feedback seriously and will work with our staff to improve our ... read more
Recepcionista desagradable, incompetente y maleduc Cuando llegamos a la tarde la recepcionista fue la mas desagradable, incompetente y maleducada que jamas hemos visto en un hotel. No entendemos como puede estar trabajando en ese puesto.
Business response:
Dear Severiano, We regret to learn about your experience with our receptionist. Such behavior is unacceptable and not indicative of our standards. Your feedback is crucial, and we will address this matter with our team to ensure service improvements. Thank you for bringing this to our attention. We hope you will consider giving us another opportunity to provide a more positive experience.Sincerely,Hotel Management
floor was sticky, toilet not secure, toilet seat not attached, bed lumpy, kitchen counter broken and counter top peeling, door to room was not secure.
Business response:
Dear Cam, Thank you for your feedback. We are sorry to hear about the issues you encountered with the cleanliness and condition of your room. This is not the level of quality we strive for, and we regret the inconvenience it caused. We are addressing these concerns with our maintenance team to ensure improvements are made. Your feedback helps us enhance our service, and we hope you will consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.