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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So when I Arrive to my room I checked the room out. I notice the bathroom sink had some burn marks on it. The desk chair looked like someone had burned it with a cigarette. When we arrived to the room we noticed the room across from #177 had a dog in there and was barking. Our whole night and morning the dog barked. I believe maybe in the morning the dog was in there by himself it sounded like he was attacking something in the room.I did go down to the front desk and ask if there was another room available to switch to hotel... read more
Business response:
Thank you for choosing us. Please accept our sincere apologies for the housekeeping issue you encountered while you were here. Also, we are sorry for the disturbance caused by the barking dog in the next room. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent such issues from happening again. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Business response:
Diane, we are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Business response:
We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Friendly and helpful staff Great staff greeted me at the lobby and were a huge help
Business response:
Bryant, thank you for visiting Extended Stay America. We are thrilled to read you liked our warm welcome and that you were awed by our spectacular hospitality. On behalf of everyone here, we thank you for the recognition and invite you to stay here. Sincerely, Hotel Management
Business response:
Erin, we appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Business response:
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I like how friendly the staff the receptionist was amazing answering questions. The rooms were nice and clean .
Business response:
Lisa, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Tammy, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back to our area. Sincerely, Hotel Management
Great place to rest and relax
Business response:
Fernando, we appreciate your review and recommendation. It was a pleasure knowing everything went well during your visit and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.