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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
When we got there to check in they said that they had no rooms available it was our wedding night I’m beyond and didn’t get my money back ! 😡😤 The girl at the desk was not professional at all and was rude attitude entire time ! I would never recommend staying here !
Business response:
Dear Heather, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
***DO NOT STAY HERE*** I walked into the foyer and it smelled like marijauna, and I’m pretty sure it was the staff. The room’s heating system was coming out of the wall and you could see outside from the hole it left. The shades were so old and worn that it let pin lights of sun through. The non-smoking room smelled like smoke and had a cigarette butt stuffed down the sink drain. We also tried taking showers three different times and there was no hot water. ***DO NOT STAY HERE***
Business response:
Dear Mike, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We value your feedback as we are always striving to improve our guest experience. We will address these issues appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and ... read more
Someone opened my door and it WAS NOT STAFF! When I arrived I realized this was a Hotel that the "less fortunate" rent out and live in pets and all. Which isn't a problem until they're standing around in the lobby doing nothing while you're checking in. And standing around outside the doors of the hotel. But it was booked and I just needed a place to lay my head so I checked in. Not even 30 minutes into my stay I heard what sounded like someone using a key card and rattling a door handle..but I told myself maybe its them goi... read more
Business response:
Dear Yvett, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
There was so much noise and camossion we didn't sleep at all. The room had a kitchen no cups or utensils.
Business response:
Dear Jessica, We sincerely apologize for the discomfort you experienced during your stay. We understand the importance of providing a peaceful and restful environment and regret any inconvenience caused by the noise disturbance. Moreover, we are sorry you were unhappy with the lack of cookware during your stay, and we will address these issues with the concerned individuals for improvement. Your feedback is invaluable, and we hope you will consider staying with us again so we can provide you with the seamless stay you deserv... read more
Yikes. The person who checked me in was super rude. The room smelled like someone had been smoking in it for weeks and tried to cover it with bleach. The bed was comfortable. Took the sheets off before we left like I usually do and found an old blood stain on the mattress cover. Thank god I was only there for 6 hours I guess. The person who checked me out was an absolute dream, she was so nice.
Business response:
Dear Lester, Thank you for sharing your reviews and informing us about the smell issues you encountered. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. Smoking is never allowed inside the hotel premises. Further, we shall work with our housekeeping team to address the problems you mentioned and ensure they are not repeated. Our front desk team is accommodating and available 24/7 to help you. And allow us another chance to serve you... read more
The staff was wonderful and very kind, but the state of the room was very poor. It smelled like marijuana the entire time we were there, despite trying to air out the room as much as we could. There was also a fist shaped hole in the bathroom door that hadn't been patched. Generally it just didn't feel very clean. The room was fine to sleep in and then leave for the whole day until sleeping again.
Business response:
Dear Emma, On behalf of our team, we appreciate your choosing to stay with us and that you enjoyed our staff's thoughtful hospitality and attentive service. However, we were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. Your concerns have been shared with the proper individuals, and we are grateful for the feedback. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to t... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.