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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Honestly, the rooms were nice, roomy, and cleanly. Other than the kitchenettes not having a pot or pan for use, it was very clean. We also brought my dogs (last minute due to kennel cancelation) and they were very hospital about it. Paid the fee and made them comfy. With a nice water side area for their business to be done. Even though there isn't a garbage can in sight for disposal of the "goodie bags", other than the lobby next to where the coffe and breakfast is set up... Being an understanding person of the shortage of h... read more
Business response:
Dear Sara, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Was ok. A good price but property condition was ok. Room key card programmer was broken so had to get let into my room always by staff member.
Business response:
Dear David, Thank you for choosing to stay with us. We are glad that you had a pleasant stay. However, we apologize for the inconvenience you experienced with your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We will review this issue with our team to ensure smoother key card operations in the future; we are very grateful for your patience. We hope you will revisit and give us another chance to provide you with the seamless stay you des... read more
Noisy. Dog barking across hall all night/day, kids running around. Doors slamming and staff vacuuming hallway at 830am with music blaring. Breakfast was a joke. Coffee, instant oatmeal, bad muffins and granola bars. Why even bother. Old appliances in kitchen, blow dryer in bathroom didn’t work and they didn’t have a replacement. Not staying there again.
Business response:
Dear DARYL, Thank you for staying with us. It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are genuinely sorry for the noise concerns during your stay and that our breakfast fell short of your expectations. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. We hope you will consider giving us another chance to provide you with the stay you deserve.Sincerely,Hotel Management
Booking was canceled, no notice given
Business response:
Dear Daniel, Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience this may have caused you and understand that this situation may have been frustrating. We sincerely apologize for this and will address it internally to ensure that it does not happen again. We appreciate your patience and understanding and hope you will give us another chance to demonstrate the excellent service you should have experienced during your visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.