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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had to wait an hour to be checked in as systems were down. Main concern is People were loitering around parking area and urinating publicly. Staff were friendly though. I wouldn’t recommend this hotel.
Business response:
Dear Guest, We are sorry to hear about your negative experience during your stay. We take the safety and security of our guests very seriously, and we apologize for any discomfort or concern this may have caused. We will work to address this issue and take appropriate measures to ensure that our property is safe and secure for all our guests. We are glad to hear that our staff were friendly, and we appreciate your kind words. We hope you will give us a second chance to deliver the type of experience you should always expect ... read more
1. On arrival 3 police SUVs were there apparently to remove a male guest who had violently assaulted his female companion. Reported to me by three children all under 12 who were staying in room next door w/their parents, the screaming, assault had woken them. My first q was: is it safe to stay here? The issue was competently taken care of by officers. The scene was concerning and that the kids reached out to me, a total stranger to relay their whole experience made me wonder why hotels dont assign giests their rooms in quadr... read more
Business response:
Dear Lynda, Thank you for reviewing our hotel. We appreciate you bringing these issues to our attention. Our team's first priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We have noted your feedback regarding the breakfast and maintenance issue in your room. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. The security of our guests is of utmost importance. We also work closely with local ... read more
The property itself is convenient; close to the main road but the actual property environment was bad, tittle wasn’t the cleanest. The main entrance and elevator carpet was dirty, it looked like it wasn’t cleaned in days. The room 1/10. Felt dirty but couldn’t see because the color were dirty colors. To add, there was a bad smell. Overall they need to renovate. Get your money worth and add a little to go to somewhere else.
Business response:
Dear Celine, Please accept our apologies for anything other than a completely satisfying stay. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns about updating our hotel with our leaders and use them for future improvements. Moreover, we also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you continue to select us as your hotel of ch... read more
Very rundown with people loitering all over.
Business response:
Dear Wendy, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely,Hotel Management
Horrible customer service. Had a mix up in reservations & front desk worker was gonna make me wait in hallway or outside from 11pm till 8am till manager shows up. She wouldn't listen to me or let me go back in my room to get wallet, keys or phone to show her my reservation. NEVER EVER GOING BACK
Business response:
Dear Kevin, Thank you for being our guest. We apologize for your experience with our front desk team. Please allow us to check with the staff to see what went wrong and ensure such incidents are handled carefully. We work hard to provide outstanding service for our guest's comfortable hotel experience. Please give us another opportunity to accommodate you, and we are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Horrible hotel I was locked out of room last night and, because i had separate reservations from Thursday &Friday-Tuesday, they told me at 11pm last night i couldn't get into room until 8am this morning. Desk personnel wouldnt listen to what i was saying. My wallet, keys & all possessions in room & she said i couldn't get in there. I was in there 5 minutes earlier and went to vehicle & realized i didnt have keys. After 20 minutes and almost having to call police she lets me in for the night. Apparently she didnt listen to my... read more
Business response:
Dear Kevin, Please accept our apologies for your disappointment during your stay. Your feedback is important to us, and we have already shared it with our team to ensure that we handle similar situations more effectively in the future. We understand how frustrating it must have been for you, and we sincerely regret the inconvenience caused. Your feedback is important to us, and we will use it to improve our services as we advance. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.