This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointed Had a half dead roach in fridge and then a roach was in and out of socket freezer looked like it was burning out had burn marks inside
Business response:
Dear Guest, Thank you for evaluating your visit to our hotel. Please accept our sincere apologies for our oversights in preparing your suite. We follow strict standards regarding our suites' housekeeping and pest control, and we are sorry this was not your experience. Moreover, we appreciate you informing us about the issue with the refrigerator in your suite. We will share your observations with the concerned teams to ensure future guests receive the exceptional experience they deserve. We hope these isolated incidents do n... read more
You get less than you pay for Other reviews can't possibly be real. Escorts and weirdos in the hotel. Dogs barking in second floor. Loud all the time. Could hear the toilette being used, flushed and the kid smashing down from the room next door every 30 minutes.
Business response:
Dear Guest, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
A last resort. I dislike this hotel for so many reasons. Noisy all during the night. Was woken out of my sleep due to the yelling, people having conversations seemingly right in front of my door from midnight - 6 am .. they were short staffed and the poor guy was overwhelmed. Being awaken at 8 am to the fire alarm piercing my ear drums. The heat didn’t work so freezing all night. This hotel has cheap prices for a reason.
Business response:
Dear Charmaine, Thank you for being our recent guest and sharing your experience. We apologize for the noise issues you experienced and had an uncomfortable night. Our front desk is always available to help make your stay as comfortable as possible. We hope you will give us a chance to serve you better in the future. Sincerely,Hotel Management
Nasty Hotel When I first walk into the hotel the lobby was dirt. I checked in but didn’t go to the room because I had to pick up my granddaughter. I drove 25 hours and was really tired all I wanted to do was sleep but that didn’t happened I come back from getting my granddaughter open the room and the beds were not done pizza box on the table I closed the door went to the Front Desk ask the clerk to call the manager and she told me there was no Manager on duty. I told her to at least get me another room there was and issue w... read more
Business response:
Dear Olympia, Thank you for taking the time to share your feedback. Please accept our apologies for the issues with your room and the inconvenience caused after your arrival. Our rooms are subject to strict standards of cleanliness, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will investigate the situation further. Sincerely,Hotel Management
They failed to honor a prepaid reservation leaving my daughter's family to find another hotel on Christmas day. Said they don't honor reservations.
Business response:
Dear Mary, We are disappointed to read about your experience and apologize for the issues you had with your reservation. Allow us to review the situation, and please be assured we will take appropriate action and ensure this is never happening. Please accept our apologies for the issues your daughter's family encountered and consider a return visit so we can make it up to you. Sincerely,Hotel Management
We stayed here because someone in our party required a kitchenette for medical needs. Check in, told we couldn't pay cash if under 7-day stay (were only there overnight). Didn't see this in the details when we booked; resulted in extra charges on credit card because we're Canadian and didn't have US credit card. Lady at the desk says there's nothing she can do. Our rooms look like storage lockers, half-broken melamine kitchens, no hangars, no Kleenex/tissue paper. I call down and ask for some. There is NONE in the ENTIRE hot... read more
Business response:
Dear Catherine, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Your feedback is essential to us, and please be assured it will be adequately addressed. Please consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Manag... read more
The property was very old and the rooms arr not renovated. There were no utensils in the kitchen. I asked the front desk for a fork and she handed me a single silver fork. I had no idea if it was clean or sanitized. I will not being staying there again. The staff was ok
Business response:
Dear Alex, thank you for your feedback regarding your stay with us. We appreciate hearing about the items we do well and the areas we can improve. We regret that you were unsatisfied with some areas during your stay with us. Please accept our apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.