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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to ask for soap, shampoo and conditioner as none of these were available in my room upon check in. Rooms and appliances look very dated. Arrived to property on 12/30 around 9pm and noticed empty cans and bottles all over the main entrance of the property.
Business response:
Thank you for being our guest. We are sorry to know you didn’t like our hotel policies and apologize for the cleanliness issue. Also, we apologize that you felt our amenities weren't to your standards. Your feedback is discussed with appropriate individuals as it will help us improve our facilities going ahead. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Hotel is really getting run down. Needs some attention to lobby cracked tiles. No hangers in the rooms? Staff not as friendly or accommodating as in the past. Once acception Julie was the most helpful!
Business response:
Thank you for being our guest once again. We are sorry our property was not to your expectations and that you did not experience the best from our associates. Please know we provide thorough training for all staffs, and we will redouble our efforts. Also, we will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. We hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
The room was dirty. We couldn’t sit in the chairs due to the stains and the fact that they were FILTHY. We had to check the bed to make sure there weren’t any bed bugs. The bed skirt was stained and full of other people’s hair. We stayed in a non-smoking room and the sheets and blankets had huge burn holes in them. However the staff was extremely friendly.
Business response:
Thank you for being our guest. We were very disappointed to see that your feedback referenced the description of our hotel as "filthy." Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Sincerely, Hotel... read more
So much dust on everything which indicate lack of cleanliness
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
My stay was terrific! Comfortable bed, clean room, and great hospitality. Loved it. will stay again.
Business response:
Thank you for choosing the Extended Stay America. We are glad to know how much you liked our comfortable beds and the great condition of your room. We appreciate your kind review and look forward to hosting you again soon. Sincerely, Hotel Management
Eh... No in room coffee. Bed was 2 hard for me. TV should be higher for viewing.
Business response:
Thank you for choosing us and sharing your experience. We are sorry for not meeting all of your expectations. We will address your concerns regarding our facilities with the respective team to make sure we are consistently following procedures to avoid repeating these situations. We appreciate your business and hope to see you again soon. Sincerely, Hotel Management
Business response:
Monica, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Business response:
Kimberly, we are so glad you enjoyed your time at Extended Stay America. Thank you for your wonderful rating, and we look forward to your next visit. Sincerely, Hotel Management
My stay was good. I would recommend better pillows but other than that.
Business response:
Thank you for your nice review and letting us know that your stay at Extended Stay America was a great one. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.