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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
HORRIBLE!!!! "CHRIS" Should be fired!!!!!
Business response:
Dear Anne, we are sorry for the behavior of one of our associates. Your feedback is being reviewed with the team member to see what went wrong. We wish to welcome you back to our property next time to provide you with a seamless experience your travels bring you to this city.Sincerely,Hotel Management
Worst hotel experience literally ever. Smelled nasty, looked nasty, the staff were awful including the GM being a terrible liar. Not to mention ants and bugs in the beds. No cameras inside or out which allowed for my friends catalytic converter to be stolen and nothing to be done about it. Would never ever stay here again and regret ever booking this hotel. Do not stay here!
Business response:
Dear Tyler, thank you for choosing us. We are very disappointed that we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details, and we are sorry for the unfortunate incident of losing your friend’s catalytic converter. Please assure we will do everything possible to investigate. We hope this unfortunate situation will not prevent you from staying with us in the future and that you w... read more
Filthy dirty nasty bathroom
Business response:
Dear Vshawndra, thank you for choosing us. We apologize that our housekeeping staff overlooked some areas while room preparation. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management
The hotel may have been fine but I’ll never know. Hotels.com booked the room and billed my card but the hotel had no available rooms.
H
Disaster....filthy room, dirty towels, toilet refill valve was broken, so the toilet kept running. dirty bathtub, filthy floors.
Business response:
Chris, thank you for evaluating your stay. We sincerely apologize for the housekeeping and maintenance issue you encountered in your suite and the inconvenience this caused. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We understand the frustration you must have felt and are grateful for your patience. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.