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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great Value For The Price Staff was extremely Helpful and courteous ... Great Value for the Price
Business response:
Thomas, thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and found us to be a good value. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Good Deal We enjoyed our 2 day stay, room was spacious and clean, we requested the cooking set and made our own breakfast. Plus: dogs allowed, nice dog area in back. Good value for price. Minus: Could hear the upstairs residents at night.
Business response:
Thank you for the great review! It is always exciting to know that we met all your expectations and we are glad you enjoyed your stay. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
Very comfortable awesome rest
Business response:
Shawn, we appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your well-appointed room. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
It was nice check in went smooth & the staff was very helpful . I have no complaints.
Business response:
Thanks for sharing details of your experience at Extended Stay America. We are delighted your stay was a comfortable one and that our courteous service made for an enjoyable visit. Your review is appreciated, and we hope you will come back to see us again soon. Sincerely, Hotel Management
Wi-Fi not so good My only complaint is the internet service. I think for the price of a night decent Wi-Fi should be standard. Your basic Wi-Fi isn't even good enough to check Facebook. In this day and age that won't cut it. Otherwise a decent deal.
Business response:
David, it was our pleasure accommodating you at Extended Stay America, and we are happy to know you enjoyed your stay with us. However, we are sorry for the inconvenience you had. We have alerted our service provider, and we are working to ensure we have the proper connectivity throughout the hotel. On behalf of everyone here, we invite you to revisit us for an even better experience. Sincerely, Hotel Management
Rooms had everything i needed and were reasonably priced. Staff at the front desk (Julie) was welcoming made sure anything i needed was taken care of.
Business response:
Juan, thank you for being our guest at Extended Stay America. We're glad to know you were pleased with our affordable rates and that the service provided by Julie a long way in making your stay a memorable one. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management
The room was filthy and in poor repair. Trash behind door in bathroom, crumbs on floor, freezer door open upon entering room. Appliances looked like they have not been cleaned in very long time. Toilet seat was almost falling off base. Not one, but 2 dogs barking in next room. Approximately 11pm, female next door sounded like she was in a prono movie,m and went on for over 2hrs. Could hear what she and he was saying as well as much loud laughter. left very expensive lighter in room, and when called said they did not find. Ri... read more
Business response:
Thank you for being our guest and for letting us know about your stay. Please accept our sincere apology for the difficulties you encountered with our service and the noise caused by unruly guests who were also staying in the hotel. We have discussed your comments with the team, and we will be making changes to better serve our guests. Additionally, we apologize for the unfortunate incident of you losing your personal items. Please be assured that we are investigating this issue. Any property left behind in the room is alway... read more
I specifically requested an early check in and was told no charge. Upon checking in 40 minutes before regular check in time, I was charged. They admitted they had rooms available and ready. Manager was rude and annoyed. Because of her I will not use this place again for any of my employees!
Business response:
Thank you for choosing to stay at our hotel. Please accept our apology for the unsatisfactory response from our staff to your service requests. We have shared your concerns with the appropriate departments and we have taken immediate steps to address those issues so that they do not happen again. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
Business response:
We are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.