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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Place was filthy. Door lock was inoperable. Tv remote didn’t work. AC didn’t work. Checked in late and didn’t feel like dealing with the staff to get things fixed or a new room. Kids playing in the hallways late at night.
Business response:
Jason, thank you for evaluating your stay at our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our service and facilities going forward. We regret not meeting all of your expectations and any inconvenience caused. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely... read more
There was a heavy smell of smoke in the "nonsmoking" room where we slept our first night. We both got congested and coughed throughout the night. In the morning, the front desk staff helped us change the room. The air in our second room was much better. Plus, there was no carpeting and the floor was better suited for our dog. The pet area outside was spacious though, unfortunately, with a lot trash.
Business response:
Olga, thank you for your honest evaluation. We are sorry for the inconvenience you experienced due to the concerns you had with the room we first assigned you. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. On a positive note, we are happy we were able to resolve this to your satisfaction and that you were pleased with the service our associates delivered. We hope to have another occasion to meet and even... read more
The room was spacious and clean.
Business response:
Eunice, although your rating does not reflect your review, we are pleased to know you enjoyed our comfortable accommodations. It was a pleasure hosting you, and we hope to have the chance to do so again in the future. Sincerely, Hotel Management
Nothing
Business response:
Darlene, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Housekeeping never clean Our room never clean by housekeeping. Nothing clean our room. Sigh i not happy of this.
Business response:
James, thank you for your review of your stay. We apologize for your disappointment with your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping service to guests who stay eight or more nights; however, this service is always available upon request for an additional fee. In response to your feedback, we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals. We hope you will visit us again when you are in this area. ... read more
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.