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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hallway lights were out, making hallways unsafe. Floors were dirty in hallways also. Sheets and bedspread were dirty. Refrigerator didn’t work. Door to room was not secure - like it had broken and not been properly repaired.
Business response:
Amy, nothing more is important than providing a guest with a comfortable stay, but we apologize for being unable to fulfill this basic necessity. We are sorry for the housekeeping and maintenance issues and assure you we will take appropriate steps to enhance our accommodations. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
It was very bad
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
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I prepared for a room and when I got there they said they had no rooms available. I’m still waiting for a refund
Business response:
Lisa, thank you for posting your concerns online. We are sorry to read that we were unable to accommodate you and for the inconvenience you experienced. We appreciate you bringing this to our attention and assure you that we will review this matter. Unfortunately, financial inquiries on reservations made through a third-party booking site must be made through them, and we suggest you get in touch with them directly. We highly appreciate your patience and hope you will allow us another opportunity to serve you. Sincerely, Hot... read more
Scariest night of my life. The hotel didnt have any lights. I understand a natural caused no electricity. I feel the hotel should have warned customers of no electricity no heat no security no flashlights no candles nothing to help customers having no lights. I didnt have money to go to another hotel and it was too late for cancellation. They gave me a key and a room when I checked in. I went to store to get flashlights for the room and when I got back to go in my room it was already someone in it. It was pitched black I was... read more
Business response:
Darnetta, thank you for taking the time to provide us with your feedback. We are sorry for the unexpected power outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team worked diligently to get the power restored as soon as possible. We hope this incident does not keep you from choosing us again on your next visit to our area. We look forward to having you stay with us again. Sincerely, Hotel Management
Didn’t know incidentals were actually being charged which is a new process I wasn’t aware of until I paid for the room and arrived for check in. I had to relocate about 15-20 miles because of this issue
Business response:
Charles, thank you very much for staying with us and taking the time to leave your feedback. We truly regret any miscommunication regarding any charges during the check-in process. If you wish to discuss this further, please do not hesitate to contact our hotel directly. Thank you once more, and we hope to see you again soon. Sincerely, Hotel Management
Overall not a good stay I encountered many issues with the stay. 1. the entrance doors close to my room would not automatically close. 2. Very noisy in the wee hours of the morning. 3. the room felt dreary and the lighting was terrible. 4. the room keys didn't work after the first night.
Business response:
Patrick, thank you for the comments.We aresorry to hear you were inconvenienced by maintenance issues in your suite. Our maintenance team takes great pride in ensuring everything is working properly in each suite.We have shared your review with them to be sure the issues are resolved. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Hotel was over booked and when i went into room guests was already in room Hotel isn’t trying to refund money poor customer service hotel nasty
Business response:
Thank you for choosing us. We are sorry for the reservation issues you encountered at the time of check-in and that our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.