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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don’t stay here. Unplanned overnight on way home from Buffalo. Luck to have found a room somewhere on a late Saturday night but this place was a dump, dirty, and sceevy. Doors are wooden, broken deadbolt and no door latch. Walking to my room some of the doors had dents in them as if someone were banging on them to get in. Hall Smelled like cigs and pot. Room carpet was filthy. A drinking Straw, lighter, and other garbage on floor around bed, and tons of dust and grime everywhere. Furniture was old, wooden and broken…and not ... read more
Business response:
Stephanie, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Manage... read more
We left after the first three hours of staying at property. They said they had to charge us for one night but to call Expedia to cancel the next night. Your customer services was unattainable chat could not find then try calling all that happened was it kept hanging up on me I need my refund here is my trip number 72154796922212 which chat and phone call said does not recognize please help Cindy Peters 480-332-5056
Business response:
Fostina, thank you for bringing this to our attention. Your feedback and also your patience in this matter are much appreciated. Thank you once again for your time; you have our assurance that we will address your comments appropriately. Sincerely, Hotel Management
We booked a non smoking hotel but was told overbooked. Only smoking rooms are available. The whole building smells soaked in cigarettes.
Business response:
Thank you for sharing your feedback. We are sorry that the room type you requested was not available. We regret any frustration and inconvenience this caused, and we are very grateful for your patience. We do everything possible to honor requests; however, it is not always possible, depending on our occupancy. We also apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawl... read more
Horrible smoke We booked this hotel for 5 days. We couldn’t wait for the 5 days to be up. It is supposed to be a smoke free establishment, but this was not the case. When we arrived, they said oh we are over booked. Then said we may have a room do we want smoking or no smoking room. We said no smoking. The whole hotel smelled not only like cigarettes but marijuana. Very unhappy. Plus the bill was more than it should have been for 5 days. Still waiting for a call back. It was completely disgusting. I will never stay here agai... read more
Business response:
Robert, thank you for posting a review of your stay. We apologize for the concerns you had with your room. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. Meanwhile, we request you to reach out to us for any unresolved queries you may have. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Ive never left a review but need to. We were stopping in Rochester with our two young kids and our room was switched to a smoking room. It was nasty. We got a refund and luckily found a hotel elsewhere. S
Business response:
Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We are working with our housekeeping managers so that we can prevent this from happening again. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
There was a prpblem with my skin breaking out after being on the bed. My fiancé also was bitten by some type of bug on his arm. The room did look clean, but apparently it really wasnt. A refund was given for our stay.
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable and clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Sincerely, Ho... read more
The hotel room was dirty and My boyfriend had to clean the room up for us, they didn’t wash anything down
Business response:
Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.