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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Convenient to places we were going. Property set back in an area away from noisy traffic in a lovely tree lined area. Easy parking which made it a breeze to pack and unpack the car.
Business response:
It was our pleasure accommodating you at the Extended Stay America and are glad to know you enjoyed our ideal location. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
Average hotel with average service. Had no toothbrushes when asked
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for not meeting all of your expectation and for the poor service you received. Your feedback will be used as a training tool to improve our service going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Wonderful welcoming staff! This is the 3rd time we have stayed at an Extended Stay America. If we have the choice this would always be are preference. Only less than perfect complaint would be not enough channels on the tv.
Business response:
Thank you for being loyal to Extended Stay America. We are delighted to know you were impressed with the great service delivered by our associates and that you had a nice time with us. We appreciate your feedback and hope to see you back in the future. Sincerely, Hotel Management
They were the only ones available on a weekend where all hotels were booked and on top of that it was very affordable. The downside to that is there was no one available for check in at the counter when we arrived at 2am although we did get through fairly quickly when a staff member let us in. The room was not clean, we found hair on the bedsheets and a bug on the roof. We booked the room for 3 days, but checked out
Business response:
A well-maintained room sets up the tone for an excellent stay, but we apologize for the housekeeping issue you encountered here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such a problem isn’t repeated going forward. Also, we have informed our front office team to be more diligent with our guest service. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Ok stay Need to request dishes for kitchen. Didn’t have maid service during two night stay. No information about either provided in room. Receipts and kids hanger from previous guests found on floor. Could not find ice machine empty ice cube trays found in freezer. Guest in front of me having troubles so checkin took awhile. Breakfast was coffee/tea/hot chocolate and two types of package muffins. No posted hours for breakfast. Tried ringing front desk twice for information since no information in room and no one picked up.
Business response:
Thank you for being our guest and for review your experience. We are happy to know you had an overall nice visit, but we regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Business response:
Cheng-I, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Business response:
Amber, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
We sincerely apologize for not meeting your expectations which led to a disappointing stay. While it’s always our attempt to deliver a pleasant visit for every guest, sometimes we fall short. Please consider staying with us again for a much-improved experience the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.