Extended Stay America - Rochester - Greece

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. 

Business response:

Thank you for your review. We apologize you did not experience the best from one of our associates and regret the disappointment caused. Your feedback will be discussed with the appropriate individual to ensure we are diligent in our service moving forward. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. 

Business response:

We apologize for the behavior of our associates and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We will utilize your comments to enhance our service levels. Thank you for selecting our hotel, and we hope you will allow us another opportunity to host you. Sincerely, Hotel Management 

Business response:

Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management 

Business response:

Luis, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Shannte, thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your recent stay. We regret not meeting your expectation and apologize for the cleanliness issues you encountered. We will share your compliments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management