Extended Stay America - Rochester - Greece

Business response:

Thank you for taking thetime to review your stay at Extended Stay America. We're happy to know overall you had a pleasant time with us. but we're sorry for the cleanliness issues you encountered in your room. Please be assured that we have discussed your feedback with our housekeeping team, and we're working with them to be more diligent with our efforts moving forward. We hope to have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Dan,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We're glad you loved your well-appointed room and that you found us to be a great value. However, we're sorry for the inconvenience you had due to our hotel policy. Please know to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide housekeeping at your request for a minimal fee.We hope this did not overshadow your otherwise positive stay with us, and we look ... read more

Business response:

Thank you for staying at Extended Stay America. We are glad to know you were impressed with our front desk associates and enjoyed our ideal location. Please know, our in-room amenities such as toiletries and bath amenities are kept at the front desk and are complimentary. Thanks again, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

We are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our ideal location and enjoyed our hotel amenities. It was a pleasure having you, and we hope to see you back in the future. Sincerely, Hotel Management 

Business response:

Thank you for feedback of your stay. We were very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. Please know this is not usual for us, and we do hope you give us another chance in the future. Since... read more

Business response:

It was disheartening to read that we did not live up to our usual standards, and we are truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management​​​​​​​ 

Business response:

Barbara, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back toExtended Stay America. ​​​​​​​Sincerely, Hotel Management