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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn’t get my money back nor got to check in
Business response:
Thank you for your review. We are sorry for the issue you mentioned and regret the inconvenience caused. For any financial queries feel free to reach out to us as we will be happy to assist you further. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Fire alarm in the middle if the night from someine smiking weed
Business response:
Thank you for staying at our hotel. We are truly sorry for the disturbance caused by the fire alarm being set off. We are thankful the alarm during your visit was a false alarm and there were no injuries or loss of life. We hope you will allow us to host you again and deliver a better visit. Sincerely, Hotel Management
Not happy with my stay I normally don't have problems but this time it was not so good. When I got to my room the door was opened with the lock out holding the door open. When I went to the front desk and spoke to the person in charge. He suggested that i hadleft the door open a dthen proceed to tell me he had never let the area. He then said maybe the cleaning crew left it open, so its been opened all day then it was 9 pm when I got there to the room. I went back to the room and looked around it didn't seem out of place, so... read more
Business response:
We are extremely sorry for the housekeeping oversights you outlined and how this impacted your stay. It is not acceptable, and we have addressed your concerns with the appropriate department to ensure thorough cleaning of our guest rooms. Meanwhile, we will also review what went wrong in reaching out to you and we appreciate your patience as we investigate. Thank you for your feedback. Sincerely, Hotel Management
It was horrible rooms dirty employees not helpful jus nasty tub had hair room smelled of mothballs jus not acceptable
Business response:
Glenda thank you for choosing us and for taking the time to post a review. We apologize for the cleanliness issues you encountered and be assured we will take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the unprofessional behavior of one of our associates to ensure we are more consistent in our service delivery going forward. We hope to have the chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.