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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
If you want to party all night, this is the place Wont be back, ever!
Business response:
Brett, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Workers horrible rude, dirty property, wrong room that i paid for
Business response:
Thank you for your review. We apologize you did not experience the best from some of our associates. Your feedback has been discussed with our team to ensure this is not repeated. We have also shared your comments regarding the cleanliness of our property with our housekeeping team. We hope to welcome you back so that we can accommodate you in the room you booked and provide you with a better visit. Sincerely, Hotel Management
Business response:
Thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Not good The stay was not good, not what the website Described, nor look like . Look like it was from the mid 90’s smoke filled hallways
Business response:
Dexter, thank you for being our guest. We are sorry as you were disappointed with our facility and apologize for the inconvenience you had due to the smoke smell in the hallway. Your feedback will help us enforce our no-smoking policy effectively. We hope you allow us an opportunity to host you in the future. Sincerely, Hotel Management
Worst hotel experience Overall experience of the hotel was not properly clean. The tub and toilet backed up
Business response:
Lakisha, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome ... read more
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.