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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Sadie, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Absolutely love staying here. I have never had to complain about anything. The staff is amazing. The rooms are clean and comfortable
Business response:
Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
The first room we went in smelled like smoke and was wet and the heat and windows were on. Then the second room wasn’t any better. The chair was filty the cupboards in the kitchen had food on them and grease. The bathroom had someone’s hair in the tub. I stay here all the time and that didn’t make me happy to have two rooms that weren’t clean
Business response:
Megan, we are truly sorry for the cleanliness issues you experienced in both of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Ho... read more
Business girl It was a good stay
Business response:
Janice, we are so glad you enjoyed your time at Extended Stay America. Thank you for the nice review, and we look forward to your next visit. Sincerely, Hotel Management
Nicht einladend Hotel sieht abgewohnt aus. Klimaanlage sehr laut. Im Frühstücksraum Kühlschrank sehr fleckig
Business response:
We are sorry for the air conditioning issue you experienced and that our grab-and-go breakfast offerings were not up to your liking. Your concern has been shared with our brand leaders to determine new breakfast choices. Also, your feedback will help us to improve our service moving forward. e hope to host you back in the future so that we can provide you with a much better experience. Sincerely, Hotel Management
Excellent stay. Staff is friendly and helpful. Rooms are clean. Help is available all dag
Business response:
Kari, thank you for staying at Extended Stay America. We are glad to know you were impressed with the great service delivered by our associates and that you enjoyed your well-appointed room. It was a pleasure to have you here, and we cannot wait for your return visit. Sincerely, Hotel Management
Missed representation I paid online for a smoking room and when i got their they said it was booked and unavailable.
Business response:
Ayaan, thank you for taking the time to review your stay. We sincerely apologize for the mix-up with your reservation and for the inconvenience you had due to it.Though we are confident this was an isolated incident, we’re reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.