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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just need a place to sleep? Public areas were showing serious signs of a need to be updated or at least painted. Room was ok the bed was really hard and the pillows were laughable. All I needed was a place to shower and sleep, it worked for that, but it wasn’t a good nights sleep.
Business response:
Bill, thank you for evaluating your stay. We are sorry for the problems you had in your room and regret the inconvenience it caused. We wish we would have known about the mattress issue as we would have done our best to ensure you are comfortable. We hope you will choose our hotel again the next time you're in the area. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Ali, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
will never stay at any extened stay again hotel had a bed bugs, they not only messed up our reservation but also billed me for both the bookings , , in spite of the facr hotel.com listed that they provide breakfast , there was no breakfast provided, there was not enough towels and soaps .no cups , etct
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
friendly and quiet.. great location..good staff..Dave at the desk was great...
Business response:
Rob, thank you for staying at Extended Stay America. We are glad to know you loved our ideal location and that you were impressed with our staff. Your kind compliments will be shared with Dave for delivering excellent service. Thanks again, and we cannot wait for your next visit. Sincerely, Hotel Management
Staff and roo. Made my stay extremely comfortable and relaxing.
Business response:
Karl, thank you for rewarding Extended Stay America with your 5-star review. It feels so good to know you were happy with the comfort of your well-appointed room and enjoyed the excellent service provided by our team. Thanks once more for your positive comments, and we look forward to welcoming you again soon to your home away from home. Sincerely, Hotel Management
End of summer The weather was really nice the people were surprisingly very friendly the breakfast bar was a little less than I thought what it was going to be but for the great room that we had and for the great price it really didn't matter
Business response:
Rene, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are so delighted to read that you loved our courteous associates, affordable rates and your well-appointed room as well. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
included breakfast was granola bars and wrapped muffins
Business response:
Thank you for your review, and it's nice to know you enjoyed your overall stay with us. However, we are sorry our breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to it. We're pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Sincerely, Hotel Management
Business response:
Chevenese, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.