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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON’T DO IT I touched the lamp & it fell from the wall. The room smelled bad like cigarettes & did not look like the pictures at all & to top it all off they did not provide food as advertised!
Business response:
Chayla, thank you for being our guest. We sincerely apologize for the issues you encountered in your suite. We have discussed your feedback with our housekeeping and maintenance teams to take appropriate actions. There are no excuses to be made, but we hope you will give us an opportunity to improve your impression of us. Sincerely, Hotel Management
Business response:
Makia, we were disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management
What a night The bathroom was half used and dirty. Used soap and also hair in the tub and sink. There was a very dry micas saliva dried into the tub that was visible. There was even a half a cigarette butt in the toilet and it was a smoking room.
Business response:
Thank you for your review. We apologize for the cleanliness issue you encountered in your bathroom and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We hope you will consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Front desk was unbelievable rude. They knock on your door at 11am exactly telling you it’s check out as if people don’t know when check out is & are rude about it. When I went to recheck into my room, the front desk worker had a attitude, & I didn’t give her one at all until she tossed my driver license back to me with a attitude. Then when the manager came, she was still going back & forth with me in front of the manager & although the manager was nice the manager really didn’t even say anything while his employee was being... read more
Business response:
Jasmine, thank you for being our guest. We apologize you did not experience the best from some of our associates and regret the disappointment it caused. Your feedback has been discussed with our team to make sure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
The room I stayed in was a smoking room and I didn’t not ask for a smoking room. It smelled and the room overall didn’t look like it had been cleaned well at all. Towels were stained and hard. Stains on the tables and nightstand. I checked out early because I was not comfortable there at all.
Business response:
Thank you for sharing your feedback. We are sorry for the smoke smell you experienced in your room. We are a non-smoking hotel, and on rare occasions, we have guests who do not adhere to the property rules concerning noise, and that can be challenging for all concerned. Also, your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope you will consider giving us a second chance to provide the hospitality you deserve. Sincerely, Hotel Management
Hotel has a mask issue. Patrons and employees consistently not wearing mask. Interestingly there is a camers at the front desk recording and can showcase constant violation of law.
Business response:
Thank you for sharing your feedback. We are diligently navigating through COVID-19, and all feedback is appreciated as a valuable insight as to how we can enhance our precautions and improve our guests' experience. We would also like to clarify that we are closely following and monitoring all applicable state, county, and federal mandates and reacting appropriately in this fluid environment. Thank you for sharing your concerns and please be assured that we take our guests' feedback seriously. Sincerely, Hotel Management
Business response:
Tricia, thank you for sharing your rating. We genuinely care about ensuring the comfort of all of our guests, and we apologize for the difficulties you encountered. Please consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
be careful Very unclean, stray hairs in the sheets Lobby and hallways visibly dirty Gaping whole in ceiling by my room (179) So embarrassing
Business response:
Jazmin, thank you for being our guest. We apologize you were disappointed with the cleanliness of our hotel and regret the inconvenience it caused. Your feedback has been discussed with our housekeeping team to ensure we are consistent with our service delivery. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.