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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible TV channels cut in and out like bad sattelite reception. Wifi is terrible which they are aware of because they try and upsell a better wifi to you. Also there was a hole in my bathroom door. When i called the front desk they wanted to come inspect to make sure i didnt do it even tho i was in the room less than 20 minutes after checking in. No offer of compensation was made. This place is terrible if u are renting a suite and expecting comfort its more like a motel 6 with a fridge and half stove disgusting stains on ... read more
Business response:
Lilliann, thank you for being our guest. We are sorry for the cleanliness and maintenance issues you had in your room. Your feedback has been discussed with the appropriate team members to address the issues you outlined. We also regret your disappointment with our grab-and-go breakfast not being available due to the current circumstances. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Meanwhile, your comments concerning the Wi-Fi have been... read more
3rd party issue? They were over booked and we were not able to stay because we booked through a 3rd party. I never had this issue before.
Business response:
Thank you for your review. We are sorry we were unable to accommodate you this time and regret the difficulties you had due to third party reservations. We are reviewing this situation from our end to ensure we handle such incidents better in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
YALL SUCK There was a burn hole in the sheets and the hallway smelled like wet paint. I requested a refund which literally took days to try and get and now I’m receiving an email from you guys , hotel.com, saying I’m getting my money and it’s going to the wrong card. I am completely done with this service and that hotel. I wish i could rate both of you a 0.
Business response:
Trianni, thank you for your review. We are sorry for the odor and cleanliness issues you encountered during your visit. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Kindly note, as the reservation is made through a third party website, any amendment needs to be routed through them. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Keyashia, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The property was littered in the parking lot. The room didn't have any amenities such as toilet paper so Etc I had to go back three times to get stuff that the staff should have had in there the room was dirty what stuff on the floor I would not recommend this place
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced and regret the inconvenience you had been through. We have discussed your comments with the appropriate team to ensure corrective actions are taken to improve our guest experience. Please give us an opportunity to deliver you a better visit in the future. Sincerely, Hotel Management
Business response:
Lisa, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Tina, thank you for choosing our hotel for your stay. We were disheartened to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Leslie, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.