This profile has been claimed by the business owner or representative.
Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Mostly this hotel was average but two things made it stand out. The staff were really friendly and helpful. The front desk clerk was very jind and when I came back for a nap and was waiting in the lobby because my Room wasn’t yet clean, the housekeeper saw me asked which room was mine and had it made up in two minutes. The fitness facility was nice too, and they actually provided towels.
Business response:
Thanks for the 4-star review of Extended Stay America. We are delighted to know you had a relaxing stay with us and the service provided by our staff was above and beyond your expectations. Our team has appreciated you for highlighting their efforts. Thank you once more for the kind comments, and we look forward to serving you at your second home. Sincerely, Hotel Management
Nothing nice to say the place is not clean, the room had a terrible odor, the staff was clueless. I wouldn’t recommend this hotel to my enemies
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you experienced in your room. We have checks and balances in place to double inspect every room before a guest checks in, or returns back to their room. We are redoubling our efforts to make sure that we adhere to these set procedures. We hope we will have the pleasure of welcoming you back to our hotel in the near future to provide you with a much better stay. Sincerely, Hotel Management
Wonderful stay. Quiet at night, clean comfortable room.
Business response:
Deb, thank you for your excellent review of Extended Stay America. We’re so delighted to know you loved your cozy room and that you liked all aspects of our hotel. On behalf of everyone here, we invite you to stay with us again the next time you visit Rochester. Sincerely, Hotel Management
Business response:
Tiina, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
A place to sleep and shower. Dark hallways. Very basic accommodations. Good wifi. No breakfast area. Close to expressway.
Business response:
Thank you for being our guest. We are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management
Alone together Didn't seem user friendly
Business response:
Carin, thank you for being our guest. We are pleased overall you enjoyed your stay, but we are sorry for not meeting some of your expectations. We hope to have another opportunity to welcome you back soon for a much better experience. Sincerely, Hotel Management
Nice relatively bare bones place if you're on a tight budget. I had a non-smoking room but could still smell faint evidence of it previously being a smokers room sometime in the past. Facility clean and modern. Nice quiet location but very close to stores and highway. Overall a fairly pleasant stay.
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant visit with us and found our location to be perfect for your needs. On behalf of everyone here, we invite you to visit us again for an even better experience. Sincerely, Hotel Management
Needed to ask for dishes glasses, etc. One bath towel for two guests. No ice machine
Business response:
Diane, thank you for being our guest. We are sorry to know you didn’t like our hotel policies and that we couldn't provide you with a perfect stay. Your feedback has been shared with the appropriate staff, and we are taking immediate steps to ensure our team is fully equipped to be more responsive going ahead. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. We hope you consider giving us an opportunity to make your next stay a bette... read more
Everything was fine ..bed was comfotable location was surrounded by shopping ans resturanrts which made it conveneint
Business response:
Veronica, thanks for sharing your feedback online. We are glad to know you liked the comfort of your bedding and were impressed with our location as it’s close to many interesting places and shopping venues. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,256 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.