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Extended Stay America - Rochester - Greece
- Hotels
- Rochester, NY
About this business
Location details
600 Center Pl. Dr., Rochester, NY, 14615, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Took an extra $270 said for smoking that NEVER took place. Working with BBB to get my earnings back. Heard employees laughing in the back and thought it was funny to get over on me
Business response:
Menaja, thank you for sharing your comments. We regret your disappointment with the additional charges and are sorry if you detect any unusual behavior from our staff. We are reviewing the situation you described to see what went wrong. We hope you will consider coming here again for a better experience. Sincerely, Hotel Management
Was not happy with the amount of cigarette smoke in the hallways - neither remotes in either room we stayed in did not work - no wash clothes in either room - didn’t know that we had to make our own ice until I asked about an ice machine - saw people coming in with laundry baskets to do the laundry - didn’t look like they were staying there. - Will never stay at another extended stay
Business response:
It was disheartening to know you did not have an excellent stay. We sincerely apologize for the inconvenience you encountered in the hallway and your room, which made your visit uncomfortable. Your feedback about the smoke smell and cleanliness issues have been discussed with the head of our housekeeping team to take the corrective measures moving forward. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Non smoking room request they tried to give me room twice that stank lik
Business response:
Margo, please accept our apologies for your unpleasant experience during your visit. We are very sorry the rooms allocated to you were not in good condition.'. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Other people staying last night were very rude upon check in ,using foul language. The smoke alarms went off all night until after 9pm. Could not relax due to them going off. Very dissatisfied
Business response:
We are sorry for the inconvenience you had at check-in and for the fire alarm going off. Fortunately, it was a false alarm, and we would like to take this opportunity to apologize for the disturbance this caused. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Sorry to say of 2 rooms, heater stopped working twice (I fixed it both times), hair dryer didn’t work. Unfortunately had 3-4 inches of snow during the day and overnight, sidewalks were not shoveled at all in 2 days, most parking spots not plowed or shoveled. Staff was very pleasant and helpful where they were able. Thought I saw a maintenance man, who did nothing to shovel entrances.
Business response:
Tom, thank you for your review of your recent visit. We are sorry for the maintenance issues you encountered at our property and regret the inconvenience it caused. Your feedback is appreciated, and steps will be taken to improve our future guest experience. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Management
Big mistake, do not stay there Thought I was saving a a few dollars but between; paint peeling dirty sheets door knob literally falling off bathroom door holes in the rug take you pick, will never stay there again. This place must be in violation of some health code(s)That does not even mention the staff not attempting to quite down the room above or next to us after midnight .Never seen staff afraid of guests before Oh yeah, Even smelled awful There’s a perfectly good Hampton right around the corner. Book there , not much m... read more
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Rochester - Greece
How is Extended Stay America - Rochester - Greece rated?
Extended Stay America - Rochester - Greece has a 3.4 star rating with 2,200 reviews.
When is Extended Stay America - Rochester - Greece open?
Extended Stay America - Rochester - Greece is open now. It will close tomorrow at 12:00 a.m.